AutoZone on Chili Avenue in Rochester, NY, is a top retailer for auto parts, offering both new and remanufactured hard parts, maintenance items, and car accessories. Customers have praised the friendly and helpful staff, especially in urgent situations such as needing a new car battery. Many have reported quick service with reasonable prices for batteries and installations. However, experiences can vary, as some customers noted that not all employees possess the same level of automotive knowledge, leading to occasional confusion when asking for specific items. One customer highlighted exceptional service from the store manager, who went out of her way to resolve a pickup issue. Overall, AutoZone provides a mix of good service and challenges, making it a convenient choice for auto parts in the area.
Friendly very sociable, neat clean and well organized, manager has a good sense of humor too
January 2026
The workers are mad cool there! I was able to get 2 things of windshield wiper fluid for $12 and let me tell youuu they weren’t lying about the orange rainx anti freeze.
December 2025
The item I purchased didn't fit in my car. I had to return it and got my money back.
