Cortese Lincoln, located in Rochester, NY, is proud to be one of the premier Lincoln dealerships in the Rochester area. From the moment you walk into their showroom, you'll know their commitment to customer service is second to none. They strive to make your experience with Cortese Lincoln a good one for the life of your vehicle. Customers have had mixed experiences with the dealership. Some were very pleased with the valet service for vehicle inspections, finding the process easy and the staff professional. However, others have had ongoing issues with the service department, citing problems from the start, such as recurring low tire pressure that required multiple visits to resolve. There were also complaints about the long wait times for service and the lack of loaner cars available. Despite the mixed reviews for the service department, the sales team has received high praise. One customer described their salesman, @Rico, as "amazing" - charismatic, thorough, and easy to communicate with. Another customer had a similarly positive experience with Rico, stating that he took them on a test drive and explained everything about the vehicle, making the leasing process a "real pleasure." Overall, Cortese Lincoln seems to excel in customer service, with the sales team providing a top-notch experience. However, the service department has room for improvement in addressing customer concerns and providing timely, efficient service.
I have been a customer for 20+ years and they have never let me leave unsatisfied they make your experience one to remember always. Thank you Cortese
September 2024
I was very pleased with the valet service for my inspection, it made the process very easy. The person picking up and dropping off was very professional.
August 2024
Well, the dealer did send one of their tax to fix a recall issue right at my house did an excellent job
