Cortese Mitsubishi in Rochester, NY is dedicated to providing a positive experience for every customer. The staff is polite, professional, and eager to help. Customers appreciate the no-pressure environment and the effort to meet high expectations. Service visits are quick and efficient, often completed within a short time frame, and the service advisors keep customers informed throughout the process. The lounge offers a comfortable space with complimentary Wi-Fi, TV, and drinks for those waiting. Although some customers noted issues with the scheduling software being glitchy, it did not affect overall satisfaction with the service. The sales team, particularly one representative, is praised for their ability to help customers avoid misleading deals and secure their desired vehicles quickly, often within a few days. Customers value the excellent warranty options and the friendly, attentive staff that makes car repairs and recall services smooth and hassle-free. Overall, Cortese Mitsubishi is known for its commitment to quality service, helpful staff, and a customer-focused approach, making it a trusted place for vehicle repairs and new car purchases.
