Firestone Complete Auto Care in Rochester, NY has been serving the community since 1926, offering a wide range of vehicle services. Customers appreciate the friendly and honest staff, with some noting that employees like Steve provide excellent assistance and make them feel confident in their service. Many reviews highlight the thoroughness of the work, such as detailed inspections and fair pricing, which helps keep vehicles running smoothly. Customers often mention that the team takes the time to check if repairs or replacements are truly needed, demonstrating integrity and trustworthiness. The shop handles everything from oil changes and tire rotations to brake inspections and engine repairs, catering to all makes and models. Appointments can be scheduled online, and staff members like Max ensure a comfortable and quick experience. While the service quality is highly praised, some customers suggest the waiting area could be more comfortable, as it currently offers limited seating. Overall, Firestone provides reliable, affordable auto care with a focus on customer satisfaction.
Great experience per usual! Tech and manager made sure to update me the entire process and executed their job with excellence! Super welcoming! My go-too!
February 2025
Was in yesterday got two tires installed. Great service. Amazing prices was very pleased with my service.
February 2025
They get you in and out and are very informative 👌. Thanks
