Firestone Complete Auto Care in Rochester, NY has been serving the community since 1926, offering a wide range of vehicle services. Customers appreciate the friendly and honest staff, with some noting that employees like Steve provide excellent assistance and make them feel confident in their service. Many reviews highlight the thoroughness of the work, such as detailed inspections and fair pricing, which helps keep vehicles running smoothly. Customers often mention that the team takes the time to check if repairs or replacements are truly needed, demonstrating integrity and trustworthiness. The shop handles everything from oil changes and tire rotations to brake inspections and engine repairs, catering to all makes and models. Appointments can be scheduled online, and staff members like Max ensure a comfortable and quick experience. While the service quality is highly praised, some customers suggest the waiting area could be more comfortable, as it currently offers limited seating. Overall, Firestone provides reliable, affordable auto care with a focus on customer satisfaction.
Great customer service, very knowledgeable and attentive. I went in for a battery replacement and was in and out in no time. I would highly recommend them.
February 2026
Andrew help me get my car fix and he deserve to be the manager since 4 years ago Firestone lost me as a customer now I'm back to stay Andrew gave me hope in trusting Firestone again.
February 2026
My experience at firestone was great ! Great customer service , fast labor service. Felt comfortable & welcomed.
