The Hyatt Regency Rochester is a hotel located in the heart of downtown Rochester, making it centrally located and walkable to different restaurants and nearby attractions. The hotel has been recently renovated, with rooms described as clean and in good condition. Many reviews note that the staff is incredibly nice and extremely helpful. However, experiences vary significantly. The building and rooms are noted by some as not very well maintained. Common criticisms include poor soundproofing, with rooms described as loud, allowing noise from elevators and neighboring conversations. Other issues mentioned are insufficient lighting, problems with unreliable internet, and a lack of certain amenities or facilities. The on-site restaurant receives mixed feedback, with some calling the food very good and worth recommending, while others find it lacking. The hotel's central location also makes it susceptible to large conferences, which can lead to overcrowding, long elevator wait times, and a disruptive atmosphere. Potential guests should be aware that advertised amenities, like the pool, may sometimes be closed.
Extremely over priced and the food in restaurant as well as room service is horrific. The rooms are not worth the extremely high price. The hot tub was cold and pure clorox. Never again.
April 2024
The pool was closed, and the website said it was open. There was no discount for the inconvenience as it was the reason for the stay. The children to swim.
April 2024
Location is good but the building and the rooms are not very well maintained. Not too many facility available at the premises which is quite disappointed. We may consider another hotel next time in the same area.
