Extra Space Storage, located at 1270 Jefferson Rd in Rochester, NY, offers a reliable and convenient solution for all storage needs. The facility features a large selection of storage units, including climate-controlled options, drive-up access, and parking spaces. Customers appreciate the cleanliness, exceptional security, and 24/7 accessibility. The helpful staff, including a resident manager, is noted for their outstanding customer service, making the process of renting a unit smooth and hassle-free. Reviews highlight the professionalism and knowledge of the team, particularly in assisting customers with their specific storage requirements. Although some minor issues were reported, the staff quickly addressed concerns, ensuring a positive experience. With a commitment to excellence, Extra Space Storage is a recommended choice for anyone in need of storage solutions.
The store manager James Martin was extremely helpful and went out of way to assist me with finding a way to responsibly donate items I needed to take out of store.
June 2026
I had an important issue and the property Mngr, Jim, was so accommodating, kind, knowledgeable and professional! Also, the unit is very clean and access is easy at any time. Thank you so much! I highly recommend this company!
June 2026
Very good customer service. Very helpful and would recommend this company to anyone
