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“Love the location, the lady was very nice and quick and professional! She was very good at locating my storage unit so I could know where I was going when I got there and I’m happy I have my storage unit to use for now”
“Great experience. The office lady was very convenient and friendly with assisting my wife and my me with closing our account once we cleared our unit out, 10/10 definitely recommend”
“The store manager James Martin was extremely helpful and went out of way to assist me with finding a way to responsibly donate items I needed to take out of store.”
“I’ve never rented a storage unit before, but CubeSmart has made the whole experience so easy. The quality of the storage units has been beyond my expectations, and everything has been clean, secure, and well maintained. You can do almost everything without needing much staff assistance, but if you do need help, they’re incredibly kind, responsive, and helpful.
I lost the keys to my unit and was expecting it to be a huge hassle. Instead, they had my lock cut, got me a new one, and had me on my way in about 20 minutes for around $20. Dave, the manager, was especially wonderful.
I’m so grateful for how easy they made a stressful situation. I highly recommend CubeSmart!”
Open 24 hours
605 Lee Road, Rochester
Self Storage
“Couldn’t say enough good things about this public storage location! Cory made it easy with his awesome customer service! 10/10 recommend going to this location for your storage unit!”
“Jose made sure my family experience was excellent :) very friendly ,detailed with explaining policy ,due dates , fees and hours of operation. Over all amazing customer service , highly recommend this location . #1”
“Angie and Beaky were amazing to work with. I’m a returning customer, Angie made my return smooth and seamless. The facility is clean, brightly lite and has a safe environment. I highly recommend global self storage facilities.”
Open 24 hours
1693 East Avenue, Rochester
Self Storage
“I’ve had a wonderful experience here. The customer service is exceptional—the staff is always respectful, attentive, and genuinely cares about helping you get the best prices possible. Safe, clean, and trustworthy storage!”
“Cheap air controlled storage. No hassle, I managed my storage from another city n had no problem just moving out. Lisa even offered me a plan B incase I didn't get out in time. She is a great employee n makes it very welcoming”
“Had Kanaril, Darius, Deandre, and Jack come load up our 3 bedroom 2 bathroom house and they couldn’t have been more professional and efficient. They quickly identified what had to be done, worked efficiently to organize the truck, and kept great track of all of our items. I feel our items are in good hands for the move to California!”
“Corrigan was really incredible for our move across the entire state. Thomas W, Kieshon M, and Quan J took so much care loading up all of our stuff and really took a lot of the stress out of moving.”
Open 24 hours
1677 Penfield Road, Rochester
Self Storage
“The process of setting up this rental unit was so seamless! I spoke with Eri on the phone and they were professional, kind and very informative of how to get my rental unit set up. Thank you!”
“Surmise was extremely helpful with getting us into our new storage unit making sure the size was what we really needed thanks for all your help definitely recommend going to see her for all your storage needs”
“Elijah at the front office was extremely helpful in helping me reserve a new unit. He took the time to talk through my options and help me decide what unit would work best. Elijah was personable, and I genuinely enjoying speaking with him! The interaction with him made my week. Thank you!”
“This is the best storage unit I’ve ever used! Mike always answers his phone and is very helpful. Great pricing for what we were looking for. If I ever need a safe place to put my extra things in the future I’m coming here hands down. Thank you Mike and your team for what you guys do:)”
“As an Operations Manager with a focus on customer experience, I know a thing or two about meeting or exceeding customer expectations. The reviews are high for a reason - these people go out of their way to make storing your items here simple and easy. I live 7 hours away, have never met the staff in person, but was always able to reach Bill for any questions around billing, accessing the unit, and other inquiries. He responds almost immediately and the story never changes over time. Will continue to use them in the future for any other storage needs.”
“The girl who waited on me was very helpful and full of useful tips. I was very pleased with my experience.
I am saddened that the prices go up when the kids from RIT need to store their furniture for summer till they go back to school in September. This punishes everybody else that needs a storage.
You should have a lower price for seniors, we are on a fixed income and cant afford the price increases”
“After working with them for 3 long, challenging years, they've still managed to entreat with a going away miracle 🙌 (given free service and use of 1 of there Uhaul trucks) while cleaning out my my storage unit) to end service and save money. They're the best I've ever had and known about.”
“When the storage company I was renting from was sold and placed under new management, I knew it was time to find a new place. Public Storage offered me an amazing deal and was able to show me an available unit right away. The entire process was quick, easy, and completely stress-free.
Cory, thank you for your outstanding customer service and for making this transition so smooth! I truly appreciate your help.”
“This Is a great spot for your storage needs, small units to large, even cars boats and rv's we have been storing are things here for over two years and we have had zero problems !! HIGHLY RECOMMEND.”
“What can I say? I have been with this Facility for 4 Years now & I have never had an issue. The Customer Service is ⭐️⭐️⭐️⭐️⭐️, The Grounds are kept up all year around even during some torturous Winter’s with the Snow & Ice, The Facility is VERY SECURE with many Eyes On It, Camera’s, Gate, Fencing, Etc. . Some people in the comments complain about Rodents & Roaches but in the 4 Years I have been there I have not seen 1 in my Unit but then again I keep my 2 Unit’s VERY CLEAN & VERY ORGANIZED & so I can’t speak on other’s Unit’s but if I have 2 Unit’s & have never had an issue I feel it my be a Customer Maintenance Issue & Not The Facilities.”
“I can't say enough about Richard and his storage units. He was kind, professional and my daughter's items were protected at all times. 10/10 would recommend! Consumable professional! Thank you Richard!”
“I truly believe that going with Buffalo Road Storage was one of the best decisions I've made in a while! I am renting a unit in the climate controlled building and everything is like new, clean and perfectly maintained and operational. I feel that Buffalo Road Storage is a great value and would recommend anyone to go there for their storage needs! The customer service is also top notch and will go out of their way to assist the renters - especially Donna (She's the best! ) ( :”
“Perfect experience. Clean, safe, friendly, and very close to RIT. It couldn't have been easier to pack up the whole one-bedroom apartment and drive right up to the storage unit, one car load at a time. Sandy was super helpful with all the paperwork and billing. We'll definitely be back next summer. Thank you!”
“Katrina is amazing!
I own a moving company and we rent 1 unit here and 1 at another facility that this company owns. One of our guys left the door to our unit open when grabbing supplies for a job and forgot to close the door. Katrina noticed that our door was open and called me right away to let me know, and then offered to close it up for us.
Self storage often has a reputation of poor customer service (I've been locked inside one before in Churchville and had to call the fire department to take the chain off the gate), but the staff here are on top of it and super friendly.
If you're looking for a storage unit, look no further!”
“The managers of Rochester Storage Units are great the have reasonable prices and make accommodations that are truly appreciated. Thank you Ed for you assistance.”
“So far so good! I've only had it for like an hour now. When I first arrived my unit had been padlocked by someone else but I called and they were very quick to resolve the issue. Got my unit. It's nice and clean and exactly what I was looking for. Super easy to set up online and they have an app which is awesome!”
“I had a unit here for about a year and a half. Very friendly staff and automatic electronic payments so I don't have to fuss around with writing and mailing a check. They also have the best rate around Rochester for a 10x20 unit. I inquired into about 20 different units around Monroe County and Empire Storage had probably the best rate with the nicest and newest facilities. The only minor thing about the units is some of them are in a building that has a dirt road instead of asphalt in front of them, which gets VERY muddy in the spring time. But otherwise, very highly recommended!”
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“Great company - Corey, Jesse and Que were awesome. On-time, polite and efficient. They even helped rearrange a few piece of furniture to make sure the set up what just what I wanted. Highly recommend.”