Spectrum Store in Rochester, NY offers a range of services including broadband Internet, Mobile, and Cable TV. Customers can visit the store at 1393 Mt Hope Ave to shop for new products, upgrade services, pick up or return equipment, and pay bills. The location is clean and convenient, making it easy to access services. Staff members are generally knowledgeable and friendly, with some employees providing excellent customer service, as seen in cases where staff helped resolve billing issues or set up new phones. However, the store often faces challenges with being understaffed, leading to long wait times and the need for customers to make appointments online. Customer experiences vary, with some feeling the service time is mediocre and equipment availability can be limited. Despite these issues, the staff are straightforward and helpful when assisting customers. Overall, Spectrum Store provides essential services and helpful staff, but improvements in staffing and customer support could enhance the experience.
Walk-In helps right away. Employee showed me a where to pay my bill. How to use the machine in and out in under 5 minutes. Wish it was a lot closer to home but easy process. Can you not put a kiosk in the Walmart in Chili? Just wondering.
January 2026
I love the Mt. Hope store, always helpful and kind. So patient, my order was tougher but three of the staff came together and fixed it! Great teamwork!!!
December 2025
The best way to go is to make an appointment. Otherwise, you will always have a wait.
