Spectrum Store in Rochester, NY offers a range of services including broadband Internet, Mobile, and Cable TV. Customers can visit the store at 1393 Mt Hope Ave to shop for new products, upgrade services, pick up or return equipment, and pay bills. The location is clean and convenient, making it easy to access services. Staff members are generally knowledgeable and friendly, with some employees providing excellent customer service, as seen in cases where staff helped resolve billing issues or set up new phones. However, the store often faces challenges with being understaffed, leading to long wait times and the need for customers to make appointments online. Customer experiences vary, with some feeling the service time is mediocre and equipment availability can be limited. Despite these issues, the staff are straightforward and helpful when assisting customers. Overall, Spectrum Store provides essential services and helpful staff, but improvements in staffing and customer support could enhance the experience.
This store is wonderful, and Crystal makes complicated things feel simple. The staff also makes me feel heard, which is huge to me. PLEASE! PLEASE! PLEASE! and I can't stress this enough! Make an appointment ahead of time. You will know when to be there, and you get priority after you sign in. It makes the whole process... read full comment
December 2024
Clean and convenient location but horrible customer service. Even the manager that was on for that day was useless. Since when you tell customers to call Customer service and not try to help. I mean, they literally sent me and another lady away No help nor compassion for helping the public/ customers. Find a different store
November 2024
Great service from a woman named Teri,she was fantastic!!
