Staples in Rochester provides printing, shipping, technology, and recycling services for small businesses, remote workers, and students. The store is mostly clean and staff are generally friendly. However, organization is not super clear, leading customers to wander, and the online inventory is often wrong, resulting in trips where items are not in stock. There are also issues with torn packaging on shelves. The print shop receives particular praise for amazing and wonderful customer service, with a specific staff member noted for being the nicest, most patient, and helpful. This employee handles issues quickly and politely, goes above and beyond, and manages difficult situations in a caring and respectful manner, providing the highest customer service possible. This level of service encourages customers to return. Additionally, the location is recommended for TSA Precheck interviews, described as very easy with a process taking about 15 minutes and offering plenty of parking.
Low prices, quality products, wide variety of stationary and office supplies.
May 2024
The staff were knowledgeable about what I was looking for, a new square feature. They explained why I needed one over another option and they were correct!
April 2024
Alex was super kind and attentive at the printing station! Our wedding Inserts came out perfect!
