West Herr Collision Center Rochester has received numerous positive reviews for its exceptional service and quality repairs. Customers have praised the staff for their friendliness, communication, and professionalism. One reviewer highlighted the assistance from a team member who not only fixed minor damage on the spot but also went the extra mile to buff out previous scratches. The front desk staff, including Tina and Dawn, have been noted for their fantastic service and providing reassuring updates throughout the repair process. The shop has successfully handled repairs for various vehicles, including luxury brands like Mercedes Benz and Volvo, with customers expressing satisfaction in the quality of work. A former body shop manager was impressed by the attention to detail and alignment of parts in their repair, noting the truck was clean and ready for pickup. Even in challenging situations, such as major accidents, the team has managed to restore vehicles to like-new condition quickly and efficiently. Overall, West Herr Collision Center Rochester stands out for its commitment to customer satisfaction and high-quality repairs, making it a preferred choice for collision services.
Everything was great from day one. The front desk Tina and Dawn are fantastic. The updates were reassuring and gave me peace of mind. My Jeep looks brand new. Thank you so much.
February 2024
Professional as it gets. Friendly staff. Nice waiting room with coffee.
November 2023
Very detailed and professional services offered, as a Mercedes Benz owner they did a fantastic job on repairs and making sure to address any of my concerns at hand during the repair process
