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“Generally really happy with the service here. However recently they have been locking doors during day saying carrier issue be back in 15 mins. Only to see 4 employees behind counter not doing anything.”
“Not from the area, but staying with a local friend for a couple months to enjoy the greater Rochester area. I sent some Amazon orders to our friend's home outside Avon, but transposed the house number. Tried to get things updated with Amazon, but wasn't possible. Found the PO local phone number and gave it a try. Spoke with Julie and explained the situation and my mistake.She advised that she was going to update the local USPS carrier and that they'd attempt to hold the parcels at the PO until I'm in the area and can pickup with state ID.Just got a voicemail from Julie that the parcel we thought was absolutely going back to the Amazon seller was still in Avon and they held it for me. I know folk complain about the government and its agencies... BUT there's NO WAY the commercial competitors of the USPS would have gone SO FAR ABOVE & BEYOND for a random customer.AWESOME customer service Julie and Avon USPS team!!! Thank you for being dedicated professionals!”
“Postmaster Denise is always extremely pleasant and helpful. It's wonderful living in a small town where the folks handling your mail are front and center, working hard to get everyone's mail and packages processed quickly.”
“I went into the Ionia post office today to Simply mail a money order and if it fits it ships parcel. I was the most confused customer of 2024 so far and the postal worker could have been nicer to me! Iam sorry but I did not get her name but thank you for being so kind to me!”
“Stopped at this post office as the main one on Jefferson was unable to assist me and their website was down. The ladies in this office were super helpful and very accommodating. I would highly recommend going out of your way to stop here for all your post office needs. I will be making this my go to office from now on.”
“I've been there a few times and each time the representative was very efficient and kind. I've lived in the area for over 10 years and always used the post office downtown when this post office is only a couple blocks away but I never heard good things about it.”
“I come to this post office regularly to mail packages or pick up packages that requires signature.I’ve always had a great experience and I’ve always been treated cordially and professionally.I come here to renew passports for myself and my family and they have been very helpful with that too.Passport day is crazy... get ready for a long line, but the staff at the post office always take it with a great smile, fee cookies and coffe.”
“Honestly of all local post offices in my area this one is tops. From someone who sells a lot online, seems like literally within an hour or so after I drop a package off in their package drop its scanned and on their way. Makes my customers happy to see its been shipped quickly and I look like a hero.”
“I mailed a package internationally at this location a week ago, customer service was exceptional, the clerk was friendly and professional. Keep up the good work! The package has already been delivered.”
“I’ve come here multiple times and chatted with Sydney who is by far the most polite and helpful worker ever. Extremely knowledgeable and kind. You can tell he takes great pride in his work. I don’t say this often but is honestly a perfect example of great hospitality and customer service!Sydney you are wonderful!”
“One of the better post offices in the area although, the line can get long at times. But not always. A great place for your post office box because the lobby is open 24/7.”
“This is the best post office in the nation.* It's clean, it's bright, and there's never a line. It's run by a gem of a lady named Linda, who not only shares that name with my mother-in-law, but she is also so friendly, so helpful, and just so, so nice. This is the post office my wife grew up with, and she didn't understand why everyone hates the post office until she moved to Brooklyn. Having been to this post office recently, now I get where she was coming from. I'd rather fly up to Rochester to take care of mail-related issues here than deal with it all at home. ____________ *I suppose I haven't actually been to every post office in the nation, but I feel confident saying that it doesn't get any better than this.”
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“I am completely baffled as to why this post office has negative reviews.This is the ONLY post office I will use. I ship very fragile items and the employees are always very careful with my packages. There is never a long wait and everyone is so friendly and helpful.”