“This is THE place to bring your vehicle for any repair. The staff are kind, friendly & excellent at keeping you informed. The repairs were flawless & done early. I can’t say enough good things about this shop!”
“I highly recommend taking your car to Upstate. Their customer service is beyond exceptional. They guide you seamlessly through the process of getting an estimate, working with insurance company, securing a rent a car waiting for you when dropping off car. They keep you posted on where they are in completing the repairs. Check out was extremely smooth.”
“My insurance company really pushed me to use one of their preferred shops, but I asked for a choice and decided to go with a local body shop instead — and I’m so glad I did. They were absolutely wonderful and provided outstanding customer service. I was going through a difficult time, and everyone there was so thoughtful and kind. Most importantly, they did a beautiful job repairing my car and even finished sooner than promised. I couldn’t recommend them more!”
“Tony walked us through everything from the available vehicles to each option that was available and made sure that we knew everything and were comfortable with all the controls on the car. Frank helped us walk through everything finances and made every extremely simple”
“Manik (Sales) and Paul (Finance) were great to work with, and were extremely knowledgeable and professional. My wife and I never felt pressured to make decisions and they answered all of our questions comprehensively. We wouldn't hesitate to buy from New Country Toyota again.”
“Recently I needed to have a recall on my Dodge Ram 1500 taken care of and as Blevins of Massena acted like It was to much of a hassle for them to get the airbag sent from Nemer Dodge so I could get it done locally I went to Nemer Dodge to have it done. Tim the parts manager set it up for me and I must say it was worth the 3hr drive to get professional and friendly service ...Nicole was friendly and personable and made the experience very nice...great team and I'll be back for more.”
“This place is top notch, took great care of my tangerine orange Subaru. Great communication every step of the way. Very pleased with my experience and will not hesitate to return.”