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“Super friendly and helpful! Stopped in to see if they had something and they brought me right to the section and gave me additional options as well, great old fashioned hardware store.”
“These guys have everything you will need... what i couldn't find at lowes or home depot i found here !!! From nails or screws by pound or any tools to in season onions potatoes or plants ready for your garden ....When you walk in someone is right there to say hello and help find anything quick and same price as other stores..... Always full of customers ...tells a lot!!!!”
“When ever I come here I get what I need and the help that I need. I went to Lowes and Home Depot to rebuild a lock, there wasn't a specialist who would be able to do it, I spend all day going from one store to another. When I came to JK the job was done within 20 minutes. Really grate workers!”
“Truckersdelivering here...do not use gps for directions to get here. From i90 throughway get off exit 31. Go through toll booths and keep straight. Go around a turn and bear to right. Make a right onto gennesseo. Go over 2 bridges. Just before the next bridge bear right. Make a left onto broad street(yes, you will fit under the bridge with a 13'6 trailer)...continue following broad street and make a very wide right turn onto jefferson. (Jefferson is a very tight street but yes you want to use it.) Now you can follow you gps. Leave the same way you came in.”
“I've been to a lot of harbor freights around the country in this one has the nicest people by far prices are low deals are fair as to be expected but something about this particular store stands above the rest”
“We were looking for a new Box spring and Mattress. Searched Utica high and low $3500 - $4800!! We stopped at Morgan’s True Value right here in Waterville ( we had purchased from him before) Tom took us up stairs looked at the mattresses and I said what are the foam mattresses like? Tom said they are Gel Filled not like the old foam sets. Asked about warranty? Tom explained it’s 3/4” in ten years. Then said did you know your regular set will do the same? Anyway, they delivered on a Sunday!! It’s truly amazing Jodi and I have NOT slept this well in years.
Shop local -Tom and the “crew” they are the best people to deal with.. I have also found something’s are cheaper than the big box stores! Rmcnamara”
“This place has the best service department. I've gotten into trouble with my machines twice now over a span of years, and each time ‐they've dropped what they were doing to help me, and get me going back to work ??? as a small business; This type of treatment is EVERYTHING !! very thankful !!
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“Shelly has worked with me over the years. This project was for my personal home. She took quite a bit of time and was very patient during the planning phase. I am thrilled with the finished product.”
“Home & property improvement is the game. It's a good thing I like the color blue because I spend time at Lowe's at least once a week. My tomato plants, in Lowes buckets.”
“Good selection and better brands of power tools than their competitor has. Recycling station for old rechargeable batteries, plastic bags and light bulbs just outside the exit.”
“Your manager Anthony is one of the best customer service workers I've ever dealt with. He's such a joy to talk to and always is so helpful. My family also talked to Jose today and he was also very kind and knowledgeable. We don't love a lot of customer service experiences these days... But you guys are just the best. We might leave broke, but we leave smiling. Thank you, guys!”
“The folks here are very friendly and helpful. We've had good luck with in-store pickup for online orders, but if we need something else in the store we always find someone who can help!”
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“This place is a gem!! They have been serving the area 150 years..!! You know they are for the average guy.. they take care of their customers.. otherwise they would not have lasted.. Ed was beyond helpful.. we needed items they don’t carry typically in store ( 30 amp service for our camper) he went to work on his computer to help us ..then we asked about a good spot for lunch and he directed us to a new business.. I appreciate the small town business feel. Thx u Ed.. even if it’s a drive for us..”