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“I been a metro customer for 8 years love their service but they changed their mobile app and it is really hard to pay your bill with all the ads and promotions used to be just one click now it took over 5 minutes to make my payment hope they see this and make it better.”
“Excellent service!I upgraded my home theater system and needed some recommendations on sound. Javon came out to my home to review the existing system and made suggestions. The sound is absolutely incredible and far exceeded my expectations!”
“I needed my own Wi-Fi and Azzy helped me out with that. He assured me that it was very easy to set up. I wasn’t so sure but he was right! All my devices are set up so I’m REAL happy about this and the service I received. Thank you!”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
“I have been shopping here for almost 5 years, and issues have been minimal, but the customer service has been amazing (especially pickup and drive-up).
My only persistent complaint is that self- checkout has closed at 7pm for months now, but there often is just 1 lane open for the remainder of the night, which can be a busy time.”
10AM - 7PM
1400 Altamont Ave, Schenectady
Electronics
“100/10 super helpful. Came in without really knowing what I needed other than a cheaper cell bill, staff was super helpful and got me set up and my number transferred easily.”
“Bought starter from them on eBay.shipped fast, and reasonably priced. His costumer service is on point. Turns out I had a blown fuse he was with me the whole way tried to help trouble shoot and helped me find the fuse that was not labeled and blown....highly recommend buying plug n play starter from them because of customer service. Ty..will be buying from them again”
“Everyone in the store is very great and respectful. I also want thanks the two delivery guys that came and put up my bedroom set Juan Vega and Jovanni Jason Vega”
8AM - 10PM
428 Balltown Rd, Schenectady
Electronics
“Clean store. Well organized and has a Starbucks. The woman working in self checkout just now was extremely engaging and helpful, showing me features I didn't know about in my Target app. Bathrooms a little messy.”
“Had to go to the Verizon store to see what to do about a Plantronics Bluetooth headset that wasn't working properly, but I could not find my receipt. Two of the associates were VERY helpful. One (I am sorry I did not get your name) found the online receipt, found that the headset was under the year warranty and replaced the headset!!! $129.95 headset was replaced under warranty. I am beyond thrilled, thank YOU! :)”
“Jordan *spelling* helped me today and he was a big help and went above and beyond with my options to make sure I had everything I needed. Thank you.. give that young man a extra month of commission and recognition for great customer service”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
Electronics
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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”