Verizon has received mixed reviews from its customers, highlighting both outstanding service and some frustrations. Many customers have praised specific employees for their exceptional help. Jacob has been noted as a particularly nice and patient individual, providing helpful assistance. Bruce, at the Altamont Avenue location, dedicated three hours to help a customer with multiple phone lines, managing to assist walk-in customers despite being the only employee in the store. Cam also received high praise for going above and beyond to ensure customer satisfaction, providing clear information and perks, while Josh was recognized for his efficient service and willingness to waive activation fees. However, some customers have reported difficulties with Verizon's customer service. Issues with activating phones and unresolved problems related to caller ID have left some feeling frustrated. One customer mentioned a pending order issue that took weeks to address, although they found Justin's support to be a bright spot amidst their troubles. Overall, while many employees at Verizon are commended for their dedication and friendliness, some customers have faced challenges that impacted their overall experience.
Jordan *spelling* helped me today and he was a big help and went above and beyond with my options to make sure I had everything I needed. Thank you.. give that young man a extra month of commission and recognition for great customer service
January 2026
Devonte our sales clerk was professional and provided efficient service. However the cost of phone and crazy hi cost of case and cost of screen protector considering the Pixel malfunctioned was VERY disappointing. In an era where everything is more expensive I guess it's to be expected the Verizon store itself would be... read full comment
December 2025
Cam was amazing and helped with everything effectively!
