Verizon has received mixed reviews from its customers, highlighting both outstanding service and some frustrations. Many customers have praised specific employees for their exceptional help. Jacob has been noted as a particularly nice and patient individual, providing helpful assistance. Bruce, at the Altamont Avenue location, dedicated three hours to help a customer with multiple phone lines, managing to assist walk-in customers despite being the only employee in the store. Cam also received high praise for going above and beyond to ensure customer satisfaction, providing clear information and perks, while Josh was recognized for his efficient service and willingness to waive activation fees. However, some customers have reported difficulties with Verizon's customer service. Issues with activating phones and unresolved problems related to caller ID have left some feeling frustrated. One customer mentioned a pending order issue that took weeks to address, although they found Justin's support to be a bright spot amidst their troubles. Overall, while many employees at Verizon are commended for their dedication and friendliness, some customers have faced challenges that impacted their overall experience.
Jacob is the 🐐, easily the nicest and most patient individual I've encountered period. Thanks a million for your help Jacob, keep up the great work!
April 2024
Trying to get my name on the phone for caller ID for personal reasons and there saying our name comes up!! And it does not,3 phone calls later and still nothing
November 2023
The staff were great was in and out and the manager was super helpful. best Verizon store experience I have ever had
