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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“I am a T-Mobile customer but I came here for help because my phone was all messed up and let me tell you the girl here was fantabulous she took great care of me and fixed my phone for me.”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“Jason was extremely helpful in resolving my issue and guided me through the process with Verizon customer support. I would highly recommend Jason to anyone in need of Verizon phones and any service issues.”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“Diego Dieterich and Cynthia were my representatives today. Diego was coaching Cynthia. Expert service, very knowledgeable and thorough. Give them a raise and promote. They represented the best of Verizon.”
“Katelyn, the staff member who assisted me was extremely knowledgeable, helpful patient and very courteous. She went above and beyond to satisfy my needs and if her manager reads this, he or she is very lucky to have her as an employee. ??
Thank you, Katelyn, for the great job you did today. I appreciate it very much!”
10AM - 7PM
1593 Central Ave Ste A, Colonie
Mobile Phones
“Taylor was incredibly professional and thorough in explaining everything I needed to know about my replacement phone. Very friendly, patient, and extremely knowledgeable to make me feel comfortable with my new phone after a phone-ending drop of my old phone. Give her a raise!”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“Josh is very professional and helpful. Help me get a better deal.I have been with Verizon for years and not getting anything better. Thanks to Josh
Anita Ivan”
“Thank you to Austin for spending so much time helping us upgrade our phones, explaining new features and also setting us up with new home internet. You were so kind, your patience didn’t go unnoticed, and all while training 2 new employees! Thanks!”
“For 6-7 months we had issues with our billing, where the rate that we were getting charged was more then what we were quoted while starting our family plan with T-Mobile. Months and months of phone calls with customer service, going to stores in-person, and being promised that it will be “fixed” on the next billing cycle only to be charged the wrong rate again and again. Finally we walked in to this specific store. Dennis took it upon himself to solve this issue for us, he made calls and contacted higher ups. He had this issue fixed in one day, and even gave us a follow-up call. He went above and beyond to make this right, and we appreciate his help. Thanks to him, we will keep our family plan with T-mobile instead of moving to a different provider.”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
10AM - 7PM
1400 Altamont Ave, Schenectady
Mobile Phones
“I called ahead with questions and talked to Justin. Later in the day I stopped in to buy a new SE phone. Justin was great and made the transaction easy to understand and seamless. He spent time setting up my new phone and helped me to transfer everything over from the old to the new. He applied my new screen protector and made sure I had accessories that I needed. If I had tried to do the new phone setup myself, I'm sure it would have taken so much more time and would have caused me so much frustration. While I was there, two other customers came in because it is a busy location. Justin was manning the store by himself, but was able to help others between set-up steps. He is very proficient at his job and I hope Cricket Wireless recognizes the excellent team members who make them look so good!”
“I Had Andrew help me out in the T-Mobile store in Crossgates. He went the extra mile, made sure my plan was better and more efficient. He upgraded my phone and throw in a ton of free bees to ensure I was happy with the business.”
“What I was impressed with was the fact that the gentleman that served my brother phone decided that it was better to show customer service instead of just trying to make me pay more for a phone that was still working properly I was up on the fence regarding whether I should pay for another phone or stick to the phone that I had. The workers showed excellent service and let the me know that he's there to take care of you instead of trying to show you something that you didn't need. He has all my phone issues check with the computer and found out why my phone was acting the way it was so I didn't have to spend over $500 for another phone. He should get a raise or at least acknowledgement for his excellent customer service. Hooray for MetroPCS”
“Came into the store to activate a new phone after losing my previous; Dontay was my att rep and provided a great experience. Efficient, pleasant, and easy to work with. Thanks for making a stressful situation such a breeze!!”
“I love the hair store. I travel from Albany to there and would not go anywhere else. You man that run the hair store is very nice and knows what I be looking for. He always have a smile on his face and talk to you with respect. I recommend you go there.”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
“Not sure what has changed since I have never been to this store but wow!! This target is much better than ours back home. Friendly staff. Organized and a great selection. Thanks for a wonderful shopping experience”
“I cant say enough about the superior customer service, time, and attention that Daniel extended during my visit today. He waa extremely knowledgeable about the products and services and thoroughly explained everythimg as if I were the only customer in the store. Although I only went in for mobile service, he was kind enough to review my entire account and offer additional discounts for my Internet service, even recognizing that my equipment needed to be upgraded at no additional charge. (affording me faster Internet speed) Daniel single handedly retored my faith that great customer service does still exist,....hope Spectrum realizes the gem that Daniel truly is.
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“Came in to return a phone, and got spectacular customer service. Gavin, the representative at the front, made it so easy! His presence makes walking into Verizon so much more welcoming.”
“I have 2 interactions with 2 different Verizon stores 1st was with Bruce at this Verizon store on Altamont ave schenectady. This guy helped me and my 4 phone lines for 3 HOURS after the 1-800 Verizon messed everything up and put tempered glass on all the phones all while helping walk-in customers and he was alone in the store VS the Verizon store at 600 Troy rd in Rennsalear that had 4 employees and no customers when I asked them to help with one small situation gave me a 10 min speech how they couldn’t help me”
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“Stopped in the store as I needed a new protective glass screen on my iphone16. Logan, the store manager, was professional, polite and friendly. He carefully and quickly removed the shattered screen and replaced it with a new one. I was very pleased with the service and highly recommend.”