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“Adrian and Jermaine were amazing! As I was visiting my mother accidentally shattered her phone screen and needed repairs asap. They let us know all technical warnings before taking it in and had us in and out in less than 30 minutes. Will be recommending Wireless Hope going forward, as we have gone to other techs (Albany) who have completely messed up basic cell prompts in the past.”
“Jason was extremely helpful in resolving my issue and guided me through the process with Verizon customer support. I would highly recommend Jason to anyone in need of Verizon phones and any service issues.”
“I been a metro customer for 8 years love their service but they changed their mobile app and it is really hard to pay your bill with all the ads and promotions used to be just one click now it took over 5 minutes to make my payment hope they see this and make it better.”
“Stefan was a great help and answered all the questions I had and assisted with the changes I needed on our bill. Will deff be looking for Stefan next time I'm in”
“I needed to upgrade to 5G but was apprehensive about how painful the process might be. Turns out, no worries. It was seamless and got everything ported over to the new phone. Whole process took maybe a half hour at most and was painless, not painful. Based on my two experiences there (first was in 2021), I consider them very professional and very helpful, Highly recommended.”
“I went into this location and left very happy when I was able to trade In my phone and get a brand new one I couldn’t be more grateful for a young gentleman who’s name starts with an “A” he has black hair with a beard I apologize I just don’t want to spell his name wrong but he was nice, helpful and kind to me, he helped me setup my phone the right way so I definitely appreciated his help I love T-mobile and the workers inside are very friendly.”
“I needed my own Wi-Fi and Azzy helped me out with that. He assured me that it was very easy to set up. I wasn’t so sure but he was right! All my devices are set up so I’m REAL happy about this and the service I received. Thank you!”
“I've always had a good experience here. Shay and his team go well above and beyond helping me. Some places don't offer anything but sales. This store offers it all with a smile!”
“After much debate, I decided that my 23 year old, almost mint condition, Mercedes-Benz finally needed an upgrade. It was time to replace the cassette tape-deck radio and upgrade to a new wireless Apple CarPlay enabled touchscreen. After doing some research I decided to visit Boomer Mcloud in Schenectady. When I walked in I was immediately greeted by the General Manager Joe. He was super patient and answered all of my questions without trying to give me the typical sales pitch. He walked me through all of the options available for my car and scheduled my appointment. I wanted to retain the classic look of my radio console so I purchased a console frame that matched my original but could fit a touchscreen instead of just my old tape-deck. Needless to say the technician customized the entire setup to fit as I envisioned. I’m very happy with the entire experience. Not only did Joe and his staff provide great customer service, they did an excellent job installing my custom frame, touchscreen and backup camera in under 3-4 hours as projected. Their prices are very reasonable and if they don’t have exactly what your looking for Joe will get it for you. I’d highly recommend this spot for your car audio needs, especially if you need something custom!!”
“Jamel was amazing, he knew what he was doing very well and made sure to handle my transfer to AT&T one of my best experiences. Amazing representative for the brand, 10/10 service!”
10AM - 7PM
1400 Altamont Ave, Schenectady
Mobile Phones
“100/10 super helpful. Came in without really knowing what I needed other than a cheaper cell bill, staff was super helpful and got me set up and my number transferred easily.”
“Thank you to Austin for spending so much time helping us upgrade our phones, explaining new features and also setting us up with new home internet. You were so kind, your patience didn’t go unnoticed, and all while training 2 new employees! Thanks!”
10AM - 6PM
1593 Central Ave Ste A, Colonie
Mobile Phones
“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”
“I went to pay my bill and the kiosk wasn’t accepting cash so Eric saw me and came to my rescue! It was the day before the storm so he was attending to multiple customers at once and found time to assist me ! I’ve honestly never had a bad experience at this store so I encourage anyone who needs help to visit the Ballston Rd store”
“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”
“I walked into the T Mobile Store at Crossgates Mall today (they are mainly a service location, and they do sell accessories, Apple Watches) and want to express my huge appreciation to the team there. They are the most friendly and helpful team ever! Katelyn was super patient, encouraging, kindhearted and extremely knowledgeable. She helped me through set up for two new recent purchases, walking me through each step, answering all of my questions, and alleviating the challenges that comes with working with new equipment. I would highly recommend this T Mobile location!”
“I had a very good experience. The guy who is working here really and gave me very good service and he's really very honest I recommend everybody go on checkout, he's next to the laundry mode and the car was center and very close to the McDonald papayas and close to a bus stop , which isand so many Pizza restaurant it is located very Good location and”
“Have done business with this guy since he was on Erie blvd very friendly n helpful went out of his way to get me the very best deals n answers my questions as best as possible or finds a way to get me answers”
“I love the hair store. I travel from Albany to there and would not go anywhere else. You man that run the hair store is very nice and knows what I be looking for. He always have a smile on his face and talk to you with respect. I recommend you go there.”
“Had to go to the Verizon store to see what to do about a Plantronics Bluetooth headset that wasn't working properly, but I could not find my receipt. Two of the associates were VERY helpful. One (I am sorry I did not get your name) found the online receipt, found that the headset was under the year warranty and replaced the headset!!! $129.95 headset was replaced under warranty. I am beyond thrilled, thank YOU! :)”
“Came in to return a phone, and got spectacular customer service. Gavin, the representative at the front, made it so easy! His presence makes walking into Verizon so much more welcoming.”
“Uriah had the patience of a saint as he explained the different options available to me. I always have a million questions and he responded in kindness every time! Spectrum gained a long term customer because of him :)”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
“I genuinely was having the WORST DAY OF MY LIFE yesterday when I went into Apple to get my phone fixed, and Tolu who helped me genuinely turned my day around. He was so sweet and funny and personable and was very clear about exactly what was wrong and exactly how it would be fixed. I really appreciated him and I hope he knows that he’s wonderful.”
“Jordan *spelling* helped me today and he was a big help and went above and beyond with my options to make sure I had everything I needed. Thank you.. give that young man a extra month of commission and recognition for great customer service”
“Very happy with Khristy at this Verizon Store for helping me switch over my Cell Phone Services to Verizon. Khristy was very patient and kind and friendly and explained everything in detail. She deserves 5 Stars!!
Payton the store manager was very helpful too.
A Big Shout out to this Verizon store! Thank you very much Khristy!!??”
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“Stopped in the store as I needed a new protective glass screen on my iphone16. Logan, the store manager, was professional, polite and friendly. He carefully and quickly removed the shattered screen and replaced it with a new one. I was very pleased with the service and highly recommend.”