Victra, an authorized Verizon retailer in Shirley, NY, is dedicated to creating an outstanding experience for its customers. The staff, including knowledgeable consultants and managers, offer a wide range of wireless devices, accessories, and device protection. Many customers have praised the team for their helpfulness, patience, and exceptional service. Reviews highlight experiences where employees went above and beyond, such as staying late to assist with phone transfers. Customers have reported smooth upgrades and efficient account management, making their transition to Verizon seamless. Overall, this location is highly recommended for its friendly and courteous service, making it a trusted choice for wireless needs.
I had a fantastic experience here. Israel assisted me in switching from AT&T to Verizon, despite having just paid off my phone and needing to wait 72 hours before changing carriers. He followed up with me and made the entire process smooth and painless—he’s a true rockstar!
August 2026
Great customer service from all employees. However, have to spotlight Chuck. Kid went above and beyond with assisting a change in plan and dealing with Coporate. Appreciate it!
July 2026
Chuck and Alan were very professional and most helpful. They set up my new phone just as I wanted. Thank you
