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“Making returns at The UPS Store is a breeze. Their staff is super helpful and makes the process so easy. I had a package I needed to send back and they walked me through everything step by step. They even helped me with the packaging and made sure everything was ready to go. The whole experience was quick and painless. I'd definitely recommend The UPS Store for returns - they're efficient, friendly, and get the job done.”
8:30AM - 7PM
5165 Broadway, Depew
Shipping Centers
“My experience at the Broadway, Depew location was very pleasant. My wait time was under 2 minutes. The store was very neat & inviting.
Steven, the gentleman that assisted me in shipping my package was so friendly & helpful. I needed to ship a package to a friend who lives in a high rise out of state & without a secure mailroom. I needed an alternate way for the package to get to them.
Steven explained everything, answered my questions & went above & beyond to contact the out of state receiving location to alert them that the package will be coming to them for my friend to pick it up there.
Thank you Steven!”
“It was my first time returning or even sending a package an they simplified the process I was kinda in a panic because I had no idea on how to handle the situation and really made it easy I told my whole family now I’m at ease :)”
“Everytime I go in, I apologize I do not know his name. Curly black hair, facial hair. Always welcomed with a greeting. Hi, how are you, a thank you, have a nice day. We all have bad days, if he has one you'll never know. His customer service is awesome.”
“Wonderful local family run business. These new owners are making improvements with staff and service. Keep up the great work! Very helpful, greeted me upon arrival, and offered recommendations.
Thank you for a wonderful experience.”
“I do a quick package drop off at the desk about 2-3 times a week. They're always friendly and, when I have questions, they're happy to help and knowledgeable.
Even though I just drop off, my alerts tell me that they scan those packages quickly.
All the post offices in the area are good, but the West Seneca office is at the top of my list.”
9AM - 2PM 3 - 4:30PM
2300 Bowen Rd, Elma
Shipping Centers
“The Elma Post Office is a nice small location. It is beautifully decorated for Christmas. The clerks are very helpful and friendly. It is always a pleasant experience.”
“Many thanks to Stephanie at the Orchard Park USPS location. She was friendly, incredibly helpful, and provided exceptional customer service.
I walked in today trying to figure out what size packaging would be best to ship the two items that I needed to ship. I figured I'd buy the box, take it home, pack it, seal it, and bring it back to ship it.
I waited my turn, and got called up. Stephanie asked me what I was trying to ship and if I knew the weight. I said I wasn't sure, but the items were in my car. She told me to go get them and we'd go from there.
Shortly after I returned from my car, Stephanie helped me pack and ready the box for shipping.
I cannot thank Stephanie enough for all her help today, and for simplifying the process on top of it. Stephanie deserves more than just 5 stars”
“Whenever I go here for a return, the blonde woman who works there is so pleasant, organized, prompt and kind. What a great employee, she always brightens my day. Especially when returning things that don't work- already a little aggravated from unrelated incompetence. She is a peach. Give her a raise cuz she's always running around and gets things DONE, quickly and the right way. Lovely to see you everytime mam, you are winning at life!”
“I’ve never had issues with this location and love how close it is to me, however, I wish they would update their hours on the door sign and on Google maps to reflect they ARE CLOSED ON SUNDAYS so I don’t bother rushing on a Sunday to get over here. That’s twice I fell for the Google maps hours! They were months apart so I’d forgotten or thought perhaps it was only temporarily shut.”
“I had a great experience at this FedEx! First, I called and asked if they did what I needed and Karen answered and was very nice and said they did. Then I quickly read the address on the website and saw "McKinley" so quickly assumed McKinley Mall. I walked the whole mall and then called again asking where it was and Karen gave me exact instructions on where they were located in the plaza. Once I got there Karen greeted me and helped me with what I needed. She passed me on to Sarah who was also very nice! She helped me scale down what I needed printed. While Sarah was helping me, Karen saw an elderly customer walking to the door and immediately went to the door to help him open the door and assist him once he came inside! She was so friendly and patient with him! You don't see that kind of customer service much these days!”
12:30 - 8:30PM
285 Cayuga Rd, Buffalo
Shipping Centers
“I was really hesitant to use this location because of all of the bad reviews. Everytime ive gone in there though, there has NEVER been a line, and theres always at least 3 different smiling people behind the counter ready to help. Ive never had an issue here or encountered anything but friendly helpful employees. Im also ALWAYS on the look out for this google reviews famous "jennifer" , HOPING to get a glimpse of the person who has generated so many bad reviews. Ive been using this location regularly for the last 6 months and haven't had the pleasure of spotting her yet.”
“Great service here! The postmaster Justin really takes care of the customers. Top notch post office and customer service. Highly recommend to go here. A+++☆☆☆☆☆”
“I lost my tracking number and was so desperate to find a package that I had sent and hadn’t been delivered! I was so worried and SURE that there would be nothing they could do, but I called and Brian worked so hard to find it for me and eventually did! Amazing customer service. My only complaint about the office is once when I went in there, the employees were not wearing masks”
“Surprised to see less than 5 stars - I've been going to this location for years and the same crew before they moved to this location.
I have never had a problem, and they have all been super polite and super helpful with all my printing needs over the years.
It is the best Fed Ex / UPS crew “I” have experienced.
Joe W”
9AM - 12:30PM 2 - 5PM
515 Harris Hill Rd, Bowmansville
Shipping Centers
“Quick and easy unlike NYC where I used to live. Buffalo is much calmer. Just a heads up, they do close for a period of time during lunch hours. It's funny how things are reversed here. As a New Yorker, we'd go out on our lunch break to mail out packages. Also, there is no kiosk system here.”
“Great Experience Every single time I come here!! Staff is outstanding and over the top helpful!! I'm al aways shipping out used Hockey equipment here! ⭐️⭐️⭐️⭐️⭐️”
“Today I received an early Christmas gift from the USPS on Como Park blvd. I want to thank a gentleman named Gary who sorted though a truck load of pkgs to find my package. It was medicine that my cat desperately needed but was delayed at the shippers point, due to their incompetence. I was supposed to have this med by Tuesday the latest and here it is Thursday with a delivery date of Friday afternoon. Thank you Gary, another day could have caused my cat her life. You are truly amazing.”
8:30AM - 5PM
5406 Broadway, Lancaster
Shipping Centers
“I've been a route customer from this branch for 39 years and have never had a problem. Carriers are always very good about porch deliveries. Never a lost package and the same with the staff at the Office. Fast and efficient! Thank you!”
8:30AM - 6:30PM
University Plaza, 3500 Main St Suite 130, Amherst
Shipping Centers
“Store 312 was great ! The owner George took care of all my packaging and shipping needs! I was stressed about getting my stuff moved to another state ! He assured me that he would take care of everything. Not only did he pack everything, he also shipped it all and everything arrived on time . Everything was nicely packed . He was referred to me by another family member of mines who also did shipping with him! I would definitely recommend his store for all your shipping needs if you are in the Amherst area!”
“Matt S. I’m hoping he delivers out of this facility. He was great, especially with delivering a very heavy package and taking the time to put into the garage, thank you.”
“Hey, I read some of these reviews and I went with mixed feelings to this post office. I had to ship out a package. I was ready to fight.Surprisingly I didn't encounter a tornado. In contrast, it was a mild southern breeze. Fun aside, Kris made me feel welcome and greeted me with a smile and processed the package speedily and we even exchanged some friendly conversation.It seemed that the other workers were professional as well. Kris exceeded my expectations by far. Good job.”
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“Deliver itself was good - the guys who came were friendly, called ahead, etc. However, when my original delivery was cancelled (probably due to a winter storm delay), I couldn't see how to reschedule on the website I was sent in a text until I opened it on a PC (vs on my phone) and the only dates were 10 days out. I did get a call (from a Utah number) though and was able to reschedule much sooner - just two days late.”