The United States Postal Service at 21810 Merrick Blvd is a busy location that provides essential mail and package delivery services to the community. It is one of over 30,000 USPS locations nationwide, committed to secure, reliable, and affordable delivery to more than 157 million addresses across the U.S., territories, and military bases worldwide. This location offers walk-in passport services, making it convenient for customers needing to apply for or renew passports. Customer experiences at this post office vary. Many customers praise the staff for their helpfulness, professionalism, and kindness, especially highlighting a particular clerk who is highly efficient, patient, and goes above and beyond to assist. One reviewer described this clerk as a “world class customer service professional” and expressed appreciation for her outstanding service. Another customer shared a similar sentiment, commending a clerk for being helpful and understanding. However, some reviews mention issues with attitude and professionalism among certain staff members. A few customers reported unprofessional, impatient, or disrespectful behavior, especially towards elderly customers. There was also a note of improvement over time, with recent reviews indicating that the staff has become more courteous and attentive, possibly due to feedback from customers. Despite the busy environment and occasional delays, the staff’s professionalism during hectic times, such as long lines and chaos, has been appreciated. Overall, the post office is recognized for its vital services and dedicated employees, with ongoing efforts to improve customer experiences.
Post office manager at this Springfield gardens location is very verbal and non helpful! Very condescending toward the public and her workers
June 2025
Tip: bring a pen and write on the window or you will wait all the way the back of the line. Again. If you hold up the line then it is what it is.
June 2025
They still have my package that was supposed to be shipped on May 10 but they never sent it. I ordered 2 packages they sent one but never sent the second. I ordered it on April 28th and here it is June 19th still waiting on my second package. I'm all the way in indiana it's not like I can just make a trip up there
