Richmond Pharmacy & Surgical is highly praised for its caring and experienced staff. Customers appreciate the sincere and heartfelt service, with staff who genuinely look out for their patients' well-being. The pharmacy offers a well-stocked selection of items that are hard to find in chain stores. The team is helpful, cheerful, and willing to assist with prescription refills, often contacting the primary doctor if needed. They also provide alternatives for medications to suit different budgets. Overall, customers feel relieved and valued, noting that the pharmacy stands out for its personalized care and dedication to customer needs.