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“Post offices in New York have a reputation for being chaotic, understaffed, and frustrating -- and honestly, that reputation is often earned. This one is a different experience. The Mount Sinai USPS branch is calm, organized, and staffed by people who are actually respectful and willing to help you figure out what you need. The full range of standard postal services is covered -- Priority Mail, Priority Mail Express, certified mail, money orders, stamps, packaging supplies, and passport services -- and the layout makes it easy to navigate without feeling overwhelmed. Wait times are manageable and the pace of the operation does not feel rushed or chaotic. Parking is available on site, which removes one of the usual headaches of a postal errand entirely. By any reasonable standard for a government postal facility in New York State, this branch is doing things right. Nothing flashy, nothing extraordinary -- just a post office that works the way a post office should. That is more than enough to earn a recommendation.”
“As someone unfamiliar with the shipping process, I encountered a very nice staff member here. He clearly explained what I needed to do, making the entire process quick and comfortable. Additionally, the location is easily accessible and parking is convenient.”
“The gentleman who works here saved me from my own carelessness more than once. Besides that everything is as timely as the system and volume of customers will permit.”
“This post office has a great staff and one of the nicest and most helpful postmasters that I have met in all my years -- keep up the good work!!! I recommend this place to all my friends and neighbors.”
“I have never seen a post office counter person so pleasant . She likes t play soft music. Always happy and always goes out of her way to help customers . I believer her name is Cathy”
“Usually there is no line in this place unlike other big post offices. Since this is a branch office with only one person working, the work hours are shorter. I decided to leave this review cuz other previous reviews are somewhat too hostile. Thank you for the service!”
“This is the best post office in my area. Any time I use this post office to send a pkg or letter it gets sent out very quickly and tracks immediately. The people who work there are very polite and helpful. I will not use any other post office for my mail needs.”
“Post office in Coram is a great post office. I have a PO box , at a different post office in Suffolk county, and my mail was sent to Coram by mistake. I went to the Coram post office today, and i picked up the mail , no problem. Plenty of parking outside too”
“I've lived in Commack since 1976. The staff at this post office over the decades, has been wonderful. Rico, Rich, Heather and Zelda to name a few along with my carriers Ralph(RIP), Chuck, Clutch and Nikki have been so pleasant. From mail, to packages and passport s, the service has been great.”
“Had a really positive experience at USPS Medford. The customer service here is honestly some of the best I’ve seen—staff are always friendly, patient, and very attentive. They take the time to help, answer questions, and make sure everything is handled properly, which makes a big difference.
Even when it gets busy, the team stays professional and keeps things moving smoothly. It’s clear they care about helping people and doing their job well.
The only thing I’d mention is that the building itself feels a bit outdated and could really benefit from a renovation. A more modern and refreshed space would make the experience even better.
Overall, a great local post office with excellent service!”
“I'm constantly reminded that I should always come here any and every time I go to the Smithtown location.Never once have I had one single issue here in fact the service here is always very respectful and they go out of their way to be helpful and friendly. If you go to Smithtown you will most likely be greeted with the exact opposite service. Do yourself a favor, don't go to Smithtown.”
“This is the best Post Office in Suffolk! Never a long line; the staff is very efficient. They respect your time, and know you have to get back to work. Additionally, they are always helpful and polite. If you picked the wrong box or there is better way to send it? They take the time to explain it. Plus the lobby is always CLEAN and smells fresh!”
“Im happy with everything except no camers facing the blue boxes I had mail stolen from me and the criminals bleach my checks from Holbrook location not ronkonkoma”
“Impeccable service, professionalism knowledgeable. This staff goes above and beyond they treated me so kind. They were so helpful so on point with everything that needed to be done for me the way they treat their customers. The people in their community is just amazing. They were so caring to my needs. They helped me figure everything out and got me all set and I can’t say thank you enough to Brianna and the other ladies that helped us I want to say thank you so much for helping me today and going above and beyond as they did I appreciate them so much, you just don’t get service like that anymore. They are the real deal there. And once again, I really want to thank Brianna for helping me get through this and figure everything out for me and just making my day better. She puts a smile on everyone’s face.”
“Holbrook post office worker Diana went above and beyond to help us renew our passports! She was the only one working and made sure everyone got served in a timely manner! All the while smiling and being pleasant!”
“My delivery man Lou B. is outstanding. Friendly and professional.
The service inside the building leaves alot to be desired. Not very helpful and not at all friendly.”
“I don’t think it’s fair that no one has ever taken the time to review the counter service at our local Post Office. I am there on a regular basis, as I run on online yarn business. I am always met with polite, professional, service! Even during the stressful holiday period. We live in a time when everyone is quick to complain. I want the Post Master to know that I never see sending my packages as a chore, and that’s because of the staff working there. Kudos??!”
“Went to this Post Office to get my first time passport application done. Renata the agent who helped me was extremely professional and helpful. Excellent customer service experience. Thanks again Renata!”
“I am writing a review simply because this is a post office and many reviews are missing the mark. This location is great, Chris and Michael are very polite and courteous! Sometimes there is a line, which is inevitable, also it stinks to have to wait a while to buy a book of stamps but I’ve adjusted and typically buy 2-3 of them at a time.
The space is always clean, they have plenty of other items in stock and my mail has never suffered delays or being lost! Again, it’s a post office, given the major macro changes in their governing bodies, perhaps any complaints should be sent there as they may help the staff who are dealing with much uncertainty.”
“The passport agent was extremely helpful and professional during my appointment. He worked very quickly and diligently, and made sure to explain each step in the process. I am very thankful for his services.”
“Im somewhat suprised at the negative reveiws on this staff because they are one of the most kindest polite mailroom staff I have ever delt with! I am there numerous times a week for my online buisness and actually look foward to dealing with them. I hope they see this and get the recognition they deserve”
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“I wanted to take a moment to recognize Fran for the incredible service she provided when we recently came to the Stony Brook Post Office to renew my husbands passport.
From the moment we arrived, Fran was incredibly kind, patient, attentive, and helpful. She took the time to carefully explain everything we needed to know about the passport renewal process and made sure we understood all of the information before we left. She was knowledgeable, thorough, and genuinely went above and beyond to make the experience as easy and stress-free as possible.
What stood out to me most was how wonderful she was with my children. She was so patient and sweet with them, making them feel comfortable and welcome throughout the entire process. As a parent, that kindness meant so much to me.
Customer service like Fran’s is truly something special. She was professional, compassionate, and clearly takes pride in helping people. I hope you will pass along my appreciation to her and recognize her for being such a wonderful representative of the Stony Brook Post Office.
Thank you, Fran, for making what could have been a stressful errand such a pleasant experience. You were absolutely amazing, and your kindness did not go unnoticed!”