Dollar Car Rental - Syracuse Hancock International Airport
Car Rental
Hours:
1000 Col Eileen Collins Boulevard, Syracuse NY 13212
Hours
About Dollar Car Rental - Syracuse Hancock International Airport
Dollar Car Rental at Syracuse Hancock International Airport provides affordable and flexible car rental options, including premium vehicles from its Prestige Collection. Customers can save by pre-paying their rental. The location is noted for its practical and quick desk service, with both pick-up and return processes described as easy and efficient.
Many reviews highlight positive experiences with the vehicles and service. Customers report receiving cars in great condition, including new models with low mileage, and note that complimentary upgrades are sometimes given. The process from check-in to return is frequently called exceptional, with staff providing clear directions and handling reservations smoothly. Several reviews specifically commend the excellent customer service, mentioning that employees go above and beyond to help, show patience, and resolve issues—such as replacing a faulty vehicle—promptly and professionally. This service provides customers with a feeling of security and safety.
While most feedback is positive, some customers mention occasional instances of rude or condescending service. However, others emphasize that a kind approach leads to a good experience. Overall, customers report consistently leaving with the car they reserved or a better one, and many state they would definitely rent from this Dollar location again.
Most Recent Reviews
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October 2026
Horrible customer service, rude and disrespectful employees from the moment we arrived at the Counter. Double charged for airport and service fee fees. Took 45 minutes to locate our vehicle no assistance provided upon return of the vehicle to the parking garage. Worst car rental experience ever highly recommend alternative...
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September 2026
No comment until I know my issue has been resolved.
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September 2026
Vehicle was not available and had to wait 30 minutes. May have received an upgrade but was not made clear by rental person. Also, it took 17 days for the $200 credit card hold to be released.
More Comments(218)
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Syracuse, New York