Hertz Car Rental - Syracuse Hancock International Airport (SYR) offers a wide range of rental vehicles, including luxury cars, sports cars, SUVs, electric vehicles (EVs), vans, and trucks. Customers can book online or through the free Hertz app for a convenient and hassle-free rental experience. The reviews for this location are mixed, with some highlighting excellent service and friendliness from the staff. One customer praised the helpfulness of Sam at the returns desk, who facilitated a smooth car swap, and the efficient and friendly service from the desk staff. Another customer, however, noted that the staff were friendly but unfortunately provided a vehicle with a leaking rear tire, which was dangerous to drive in the snow. One reviewer had a more negative experience, stating that a different Hertz location had canceled their reservation, and while this location did not have a better solution, the staff were friendly and suggested some decent alternatives. Unfortunately, another customer experienced ongoing issues after returning their rental car outside of business hours, with their credit card being repeatedly charged without explanation, despite the car being returned as agreed. This customer advised caution when returning rentals after hours at this location. Overall, the reviews suggest a mix of positive and negative experiences, with the staff's friendliness and professionalism being a highlight, but with some concerns about vehicle quality and post-rental issues.
I don't remember the name of the team member who helped me, but she went above and beyond to help me with a credit card issue. I loved the car, it ran very well and gas mileage was great. Returning my car was so easy.
September 2024
Horrible. Huge line because the buffoons behind the counter moved so slow. Their competitors all moved the lines along more quickly. Hertz is normally a good company, but this location is terrible.
September 2024
Particular chain bad, company as a whole bad. Sadly only one here open late. Website just keeps erroring out and they don't want people to call to make reservations (which I understand as most rental places are well under staffed)...but website doesn't work and no one answers calls.
