About Best Western Plus Franklin Square Inn Troy/Albany
The Best Western Plus Franklin Square Inn Troy/Albany is a hotel that offers a convenient location, with easy access to nearby attractions and venues. The hotel has undergone renovations, with the renovated rooms providing a comfortable and modern stay. The rooms are generally well-equipped, featuring amenities such as air conditioning, ample hot water, and coffee in the lobby. However, some rooms may have limited views or less desirable features, such as older TVs or a lack of microwaves. The hotel's breakfast offerings are a mixed bag, with some guests finding it adequate while others feel it could be improved. The lobby area has been converted into a breakfast room, leaving little space for guests to relax or socialize. One of the hotel's notable drawbacks is the enforcement of a $50 early check-in fee, which has been a source of frustration for some guests, especially those attending weddings or events in the area. The hotel's response to guest inquiries about this fee has also been described as less than satisfactory. Overall, the Best Western Plus Franklin Square Inn Troy/Albany provides a reasonable accommodation option, with a focus on convenience and location. While the hotel may not offer the most luxurious experience, it can serve as a suitable stopover for those visiting the area.
Best Western was there in our time of need. In an emergency we needed a last minute place to stay. They were able to give us streamlined personal booking for an affordable price and check in on short notice directly from the hotel where other hotel chains sent us to a call service. It was super clean and comfortable.
February 2026
Very clean , they care about their customer to have the cleanest service .. staff is so kind especially the 2 ladies with ( 🧕) Hijab .. definitely will be our stop every time we are in the area .
January 2026
I don't like my room 😒 Winndow face the A/C unit
