Cricket Wireless Authorized Retailer provides a positive customer experience, with helpful and knowledgeable young staff members who are courteous and able to assist with phone and plan inquiries. The store has generally good service and data connection, though some customers have noted issues with late payment policies. While one employee was reported as being rude, the majority of the staff receive praise for their outstanding customer service skills and ability to make the process of changing phone plans smooth and stress-free.
I love the store and some of the employees except this one particular I think his name was Jeremy I come here all the time and he was rude and wasn’t really a customer service type I would rate one star but that wouldn’t be fair to the other employees I have a great experience with .
July 2024
Thank you Jose at the Troy store.He was very courteous and helpful.
November 2023
Switch 3 phones from another carrier to Cricket. Very satisfied with Jose's customer service and knowledge.
