Life Storage on 500 River St in Troy, NY, offers a variety of storage options, including climate-controlled units and convenient features like a loading dock, parking spaces, and multiple entrance/exit gates. Customers appreciate the professionalism and cleanliness of the facility, as well as the helpful staff. The on-site manager is noted for being personable, informative, and respectful, making customers feel safe and supported during their storage experience. While many reviews highlight positive interactions with staff members, including kindness and helpfulness, there are some concerns regarding customer service issues. One customer faced difficulties with a reservation and billing, which resulted in frustration and dissatisfaction. Despite this, the overall sentiment emphasizes a commitment to exceptional customer service and a willingness to assist customers in their storage needs. Life Storage aims to provide a hassle-free experience, making it a viable option for those seeking storage solutions in the Troy area.
It was a very pleasant time. Mia helped me get a cheap unit and gave me a lock. Thank you. It's very clean
July 2026
I called and stopped by today and Mia was super friendly and helpful both on the phone and in-person. Thanks for the great service.
November 2025
This was a pleasant experience even though I did some things to cause my departure, Kamdice the new manager made this better and helpful for me to move forward
