Trustco Bank has been providing high-quality, low-cost banking services since 1902, with 144 branch locations across several states, including 53 in Florida. The bank values personal service, welcoming customers by name and offering a variety of deposit and loan products. Customers appreciate the knowledgeable and courteous staff, particularly highlighting the excellent service provided by Alexander and Mr. Murtaza. Reviews mention their prompt responses, professionalism, and ability to resolve concerns effectively. Many customers express gratitude for the support received during processes like mortgage applications, noting the staff's communication skills and helpfulness. Trustco Bank also offers convenient online and mobile banking options for those unable to visit a branch. With a 5-star rating from BauerFinancial, Trustco Bank continues to prioritize customer satisfaction and quality service.
It was a million dollar experience. Mr. Alexander was awesome sauce. Clean, great atmosphere. I would recommend this bank to anyone. 5star rating. Excellent customer service.
September 2025
Alexander was very knowledgeable, he was able to answer all my questions. He responded promptly when i left a voice message and was courteous and respectful.
August 2025
Alexander has been the most supportive person during our mortgage application process from start to finish. He is a fantastic communicator and his customer service skills and knowledge base are excellent! Thank you Alexander!!
