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9AM - 6PM
1700 5th Ave, Troy
Banks
“Sarah at the Brunswick branch is amazing. She treats every customer with so much respect and care, and she always makes sure you feel heard and supported. She’s incredibly reliable and someone you can count on whenever you need help. I’d recommend her—and the whole Brunswick Pioneer team—to anyone.”
9AM - 5PM
120 Hoosick St, Troy
Banks
“At least the last time I was there super friendly and accommodating!! I ask if they could wear disposable gloves during the transaction because they handle money all day. The manager is amazing and always accommodating. Def recommend over the Latham branch if you can avoid going there I would go to Troy!!”
9AM - 4PM
455 Hoosick St, Troy
Banks
“The people who work here are the nicest people i know Dave name but there are others who work in the cubicle office who are very knowledgeable and helpful. I will be with them for a long time also the investment are very nice and always ready to help. Dave is very helpful and a great manager and listener never rushes you the tellers always remember you and are great”
“The branch manager has always been very helpful. I’ve used the same bank for the last ten years and this new manager is more involved with his clients then ever before.”
“I just wanted to say that I am sorry to the bank tellers who were working today between 1:00pm -2:00pm. I didn’t catch their names, but two tellers were doing all that they could with a line of people and DID NOT DESERVE the nasty comments some of the customers waiting in line said. Shame on the two old men, who were clearly impatient and have nothing better to do with their lives, that berated the two tellers. Shoutout to the workers for staying calm and not feeding into the unnecessary behavior.”
9AM - 4PM
820 2nd Ave, Troy
Banks
“All of the employees are extremely nice and willing to help you out. They get through the transaction as quick as possible while always upholding customer service.”
9AM - 4PM
740 Hoosick Rd, Troy
Banks
“Excellent environment! I booked an Appointment with Aysha Malik ( if im not mistaken her name). She took time to understand my needs before recommending me the right thing. She made the process of opening an additional account very seamless.she is very patient, friendly and proficient. I highly recommend this bank and if anyone ever needs to get something done, book your Appointment with AYSHA MALIK.”
“I never imagined having a banker before Jules, who works out of this branch. They are absolutely wonderful to deal with, as is the rest of the staff. I would gladly tell anyone to move their business here, and to this branch specifically.”
8:30AM - 6PM
256 Hoosick St, Troy
Banks
“I usually go to another site,unlike the associates at the other site who told me to stop a payment, that associate, told me I would have to wait 3-5 business days. I believe because it was Saturday they're might have been tire. The associate on Hoosick Street branch, took care of it and train another employee to.”
9AM - 4PM
313 N Greenbush Rd, Troy
Banks
“Excellent personal service. They used to have longer hours prior to the pandemic. I wish they would go back to the longer times they remain open. But, like everything else, it is difficult to hire more workers. It would be nice if they added another branch closer to my home.”
9AM - 5PM
21 2nd St, Troy
Banks
“This is one of the best banks that I have been going to for the past 9 years my favorite people over here are Iris, Elsinore, I have known them ever since I’ve been banking here and the best thing about them is, they always treat you like family and make everything easy for you they are very kind hearted and trust me if you have a small chat with them you’re always going to wanna go back to talk to them thank you for doing what you guys do for me ❤️”
“I have had nothing but good experiences working with this financial institution. They have always been pleasant, helpful and informative. There are never lines or wait times when making transactions. The lending department is particularly quick & efficient. I can’t think of a reason why they would t get 5 stars.”
10AM - 4PM
59 3rd St, Troy
Banks
“A bank spread across America. I saw good reception from the teller service and gave me an appointment to meet the greatest bank consultant, Shaun Minnis, who explained the full details. Truly, a heartfelt thank you. Thank you as big as the sky for such great people in performing their practical duties.”
9AM - 4PM
33 3rd St, Troy
Banks
“My account was hacked this Summer and it couldn’t have been handled any better. Gloria was very pleasant and more importantly she did what needed to be done without a problem.”
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“I recently opened a loan account with Trustco Bank, and my overall experience was mixed.
On the positive side, the application process was fairly straightforward, and the staff were courteous and willing to answer questions when approached”