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“I want to recognize Jenny Humpreys for her professional service. Jenny is a true asset to your Bank. Jenny is the reason I do the majority of my business with Generations bank. Jenny always goes above and beyond for me with my business with your bank. Thank you, Jenny, for all your help.”
“I've been banking with Generations for almost 20 yrs. Always professional and happy to help especially Denise. If anyone deserves a praise and raise its her. With my multi accounts and my misunderstandings she's had to deal with...this lady is a rock star!!! Even My grandmother, who doesn't like anyone, will wait for Denise to help her bc of her excellent customer service.”
“I’ve had a account for years, the people are really the kindest people to deal will. One who really stands out is Kayleen Caruana, always very helpful, kind and you can tell she really is all about making sure people a satisfied. just want to say thank you and looking forward to many more years.”
“The staff here and other branches are very friendly, and I think if you're older and do all your banking in person it's probably a preferable option. That said, their technology is woeful, 1 out of 5 stars and what's ultimately going to make me leave here. Online banking always has issues with logins and while the staff is quick to help, it's becoming a massive issue that every couple weeks it locks my account for no reason.
I still kept my ESL credit union account when I moved from Rochester and I'm happy I did, they'll be in Auburn soon and their technology has been pretty much flawless for the last 10 years or so. It might have created an unreasonable expectation for this place, but as I'm writing this all their ATMs are down and can't accept cash or check deposits, so I think it's a multi-faceted issue where it's going to take a massive push to get things up to date here.”
9AM - 5PM
2433 NY-414, Waterloo
Banks
“Always very friendly and helpful when I go I there and the branch manager, Emily remembered me after only speaking with her once. Since then, she smiles and waves at me every time I go in. Definitely a great atmosphere and I am glad I chose them to handle my banking needs!”
9AM - 4PM
1929 20, Waterloo
Banks
“I've been with Five star for 19 years now. I've purchased vehicles, replaced my roof and obtained a home equity loan through them. Their service is impeccable! Recently I made a banking error and overdrafted. I contacted the bank, explain and got it reversed. Five star is how banking should be! Thank you!”
“I really like this bank after switching a year ago. The app is sometimes laggy but when it is working which 90% of the time it is, it is easy to use and has awesome extensions like the budgeting portion. Transferring between accounts is simple.When it comes to the people, I really don't mind going into the branch. Steve was phenomenal in opening my account and I love when he answers the phone because he's easy to talk to and understand and he is willing to help however he is able.Today I had my first no so good experience. I called and spoke with a lady who made me feel like I was bothering her by asking questions. Not the way a customer should be greeted whatsoever.Over all would definitely recommend this bank.”
9AM - 4PM
345 Genesee St, Auburn
Banks
“I use the Auburn, NY Five Star office to do our banking. I always have a great experience there. The ladies are always accommodating and friendly, very helpful!!”
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“This is actually a review for their Lansing branch, but it doesn't exist in Google! We've been working with them for over a year on an estate, and they have been great the whole time. But at the very end, sending out final checks, it turned into a giant fiasco (because of me and math!) and the entire office was so kind and considerate. They walked us through the whole process, triple checked all of our math, triple checked when I realized I was completely wrong about something, and were exceedingly patient! I even had to go back today about an issue with the postal service which meant they had to do even more work, and they were so kind and worked so hard to assist me. Shout out to Shaylynn, who helped us out both times and was the kindest human through all of it!”