Matthews Cadillac is known for its excellent sales team and customer service, with several reviews highlighting the professionalism and friendliness of their staff. Customers have praised sales professionals like Fred Hobarth, Naidra R., Paul Tierno, and Ashley for their knowledge, patience, and transparency during the purchasing process. Many have reported smooth transactions and vehicles delivered in pristine condition. However, some customers expressed concerns about the service departments, describing them as rushed and unfriendly, suggesting that service quality may vary depending on personal connections within the company. Overall, Matthews Cadillac is recommended by numerous customers for its pleasant sales experience, trustworthy staff, and a good selection of vehicles, making it a place worth considering for both new and used car purchases.
I did not buy a car from here but my vehicle had catastrophic engine failure when I was in New York. The staff was very friendly and assisted me and my family the best as they could since my vehicle was a Canadian vehicle
May 2026
David Reyes has been my go to for years now! Excellent service.
March 2026
We get my wife's Caddy (XT5 v6) serviced when needed. The folks in the service department are fantastic, they offer great service. The price is right for oil changes. A Toyota dealer in Endicott NY charges almost twice as much for an oil change on a Toyota. Why?
