Used Cars in Vestal, NY

“I had an excellent experience with Matthews on the Parkway! I came in with flat tires and was expecting a long, complicated process because of my tire insurance warranty, as I've experienced with other places. This team knew exactly what to do though and had everything handled efficiently. My repairs were completed in just two days.

The staff was friendly, professional, and clearly very experienced. A special thank you to Jared, who was incredibly helpful throughout the entire process. He kept me informed, answered my questions, and made everything as smooth and stress-free as possible.

It's rare to find a service department that combines efficiency, expertise, and great customer service so well. I highly recommend them and will definitely return for future service needs.

Five stars for Jared and the entire service team!”

“Oh my goodness! It was a Saturday. I was stranded on I 88 about 2 hours from home. We were towed in. They took it right in. Diagnosed it. Nothing wrong. Needed an update. They fixed it right then. BEST SERVICE EVER!!! BEST EXPERIENCE IN A DEALERSHIP! Back on the road in no time!”

“Came here searching for a new car & glad I did! Sinan was patient as I asked him to swap plates so I could test drive several vehicles, and stepped “out of the way” while we looked them over. I really appreciated his no-pressure approach! All the cars we looked at were very clean & well-priced. I picked one right as he was closing, and then changed my mind on which one I wanted before the next business day & he was gracious enough to handle the switch. Chelsea then took over the process & very efficiently helped finish the transaction over the next few days.
I can’t wait to see what adventures me & my new-to-me suv can find!
If you stop in to see Sinan for a new vehicle, tell him “the little birdie” sent ya…..
PS….dont believe those who say otherwise…he DOES smile!…I even had him laughing a few times. :)”

“Noel in the service department was a strong point of contact. They stayed measured, kept the story consistent as things moved along, and made sure the work stayed centered on what actually needed attention. It felt orderly and handled with care.”

“If you want to deal with an honest used car dealership, this is the place you want to be!! Joe is incredibly friendly and always goes out of his way to treat his customers well. Will definitely recommend to my friends and family!!!”

“This is a mixed review. I’m a repeat customer from a previous year purchasing a Jeep. My Jeep totaled from accident November with a deer when they totaled my vehicle I went to All Star,Bob the owner said no matter what happens this girl‘s leaving here today with the Jeep. The other employee TJ said I can’t leave there until I pay for a Jeep so the confliction between the two attitudes was very confusing to me as a customer. Bob then came out and said she’s a repeat Customer. We will do what we have to do to help her since she has no vehicle to get to work Monday. They gave me a loaner after I picked out a jeep there I wanted and I drove that for a few weeks it needed a sensor that they were waiting to come in to replace, biggest complaint I have is every time I call the dealership. No one answers the phone with their name. This is a huge thing because I work in public service in a hospital. I need to give my name so the person I’m talking to knows who they are addressing to me personally every time I called and TJ answered the phone again he did not say his name and every question no matter what it was he did not know the answer ,that being said Bob and Carrie seem to really care about helping me out and making sure I got a vehicle that was reliable and dependable. It had issues I had to wait for to get resolved before I could actually claim the vehicle for my own,so my biggest recommendation is you can get good customer service there, but there’s room and opportunity for improvement and in my opinion TJ as an employee needs to get more knowledgeable get involved about what the customers are calling about and not just use the excuse, I don’t deal with that Bob does. I don’t deal well with that,Carrie could have called me back more often, for a customer that is extremely upsetting and annoying and frustrating because there’s only three of them that work ,there so you would think they might have some type of huddle in the morning to discuss what customers are gonna call about here’s what this one’s going on we gotta answer for that one so initially everything went great it got bumpy everything ended up. OK. I got everything I needed my jeep is running great cosmetic issues were fixed so I give the rating 4 stars, but this is my story if they could improve those few things I complained about they would get a five star.”