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“I literally used to live next door to this USPS and went several times a week. Best USPS I've ever been to.
Customer service is always incredible - I frequently had to check the weight for things I was shipping and the staff here were always super patient with me!!
I also frequently had questions about sending different types of packages and loved that they gave me suggestions on the best shipping rates (for example, using priority boxes or flat rate boxes in some cases for better pricing). Even the substitute staff were awesome when routine staff weren't there -I got a DIY tip on making my own boxes once which was fun.
Lines are rarely long (sometimes it gets busy but usually not when I've gone - the longest line I've had to wait in had 3-4 people in front of me, but often I'd go right up to the counter).
Tons of parking around on the street or in The Rise apartments parking lot.
A+ all around”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
“I just got off the phone with Hope & she was VERY helpful. She needed to do a little digging to help me & she did it pleasantly. I'm happy with my interaction & results.”
“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”
“Would like to complement P.O. worker , #61 . She is very young and does outstanding customer service. She is politely and very informative . Would like recommend her to trained new staff members . She deserves recognition and merits! Patience of gold . She is able to handle steady intake of your busy locations. Thank you for your kindness, and I appreciate your assistance.”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
“I love this post office. I’ve used it for over a year now, and have never had one issue. Always received super nice, amiable service, and our mail carrier is super sweet. It’s hard to work in a short staffed environment, but I’ve never heard one complaint from the workers. They are exemplary employees.”
“I really have nothing bad to say about this post office, even if I tried, which I think many people do, just because of the stigma the phrase "US Post Office" is commonly associated with. I get it. I've been to plenty Post Offices in my life to feel the same. This place, however, really is different, and special. Why? Well, maybe for me because it is hidden in a popular strip mall just minutes from my work. That means not only can I take care of postal stuff quickly at lunch, I can also grab a bite and still be in time for my 1:00pm meeting. Also, I don't know if it is because of the location, or that people just don't mail stuff any more these days, but there is hardly ever a line.It is a tiny spot, not like the Post Offices in Down Town Albany, but it still has everything, and the Postal Workers at the counter are always pleasant. My favorite thing about this post office, is that they are open Saturday until 5pm. That is always nice when I need to take care of some mailings on the weekend. You won't find many other post offices open all day Saturday, which leads me to believe many more people appreciate and use this location. And, like I said, if going on a Saturday, I always pick a nice place to eat in the plaza, which has many.”
“A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.”
“I had a lost package. I called the post office and open a case to find the package. The post lady called me on Friday and informed me that she would look into the problem. On Monday, she called me back and assured me that I would get a pink slip in the mail the next day. When I got home from work the pink slip was in my mailbox like she promise. I was so worried that I would not get my package but I got it. Thank you for your help and reassuring me.”
“Judith was very professional helping us with our passports on 4/29 in the afternoon. Unfortunately- she had to babysit entitled, rude people during our transaction that felt their inability to read, wait in line and follow simple instructions needed to be everyone's problem but their own. To the young punk in the Adams Heating and Cooling t-shirt, please do the world a favor and grow up. If i was a person that had feelings, I would feel bad that your mother didn't hold you enough when you were a baby but I'm not that guy. Great job Judith!!”
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“The Altamont staff are kind, courteous and efficient. I don’t remember everyone’s names but my dealings with Kenny and Devon have been superb. They have gone out of their way to help me. USPS, don’t loose them!”