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“The touchscreen on my iPhone 12 broke. it was a very stressful experience. The store representative I dealt with was very knowledgeable and able to get me a deal on my upgrade.”
“I can’t recommend Elvis highly enough. He replaced the battery and back glass on my iPhone for what was probably the best price around, but what impressed me even more was that he genuinely looked for ways to keep my costs down instead of trying to sell me more repairs. He took the time to salvage parts that could still be used rather than replacing everything unnecessarily, which saved me a significant amount of money.
The repair came out great, and it’s obvious he takes pride in his work. It’s hard to find someone who’s both highly skilled and completely honest, but that’s exactly what I found here. If you need your phone repaired and want someone who’s fair, knowledgeable, and truly cares about his customers, this is the place to go. I’ll definitely be coming back if I ever need another repair.”
“Valerie was absolutely amazing! I came to this location due to issues with the Fishkill location. She thoroughly explained what the Fishkill location did. She answered all of my questions, gave me options, and made sure I was aware of the different costs. Thank you to Valerie for clarifying everything and showing just how competent she is with the products and services available.”
“I had an excellent experience at Russell Wireless. The sales rep who helped me was outstanding. He assisted me right away with switching phone carriers, made the entire process quick and stress-free, and was incredibly patient from start to finish.
He took the time to explain everything, answered all of my questions, and walked me through each step to make sure everything was set up correctly. It’s rare to receive this level of customer service, and I truly appreciated his professionalism and kindness.
If you’re looking for knowledgeable, friendly service, I highly recommend Russell Wireless!”
“I just had the best customer service experience at Verizon on rt 44 in Poughkeepsie. Mike, Keanu and the manager Brian are life savers! My phone issues are finally fixed! Everyone was truly kind, very knowledgeable, and knows how to get things done.
Very impressed and 100% happier!!
Thanks guys!!”
“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“The staff at the store is extremely helpful not pushy for their sales and they spend a lot of time with the customers. Great experience. Great staff great service. Highly recommend”
“Samier was astounding at helping me. I switched from Verizon and I am now saving over $50 a month and the service has been better. Highly recommend coming to this store.”
“Finally decided to commit to upgrading my OLD phone . I had my fingers crossed that I would get a patient/ knowledgeable person . And I did !
Asher claimed to be new but she was great !
I would send anyone to her at whatever location she was working!!!! 10/10”
“Calls were failing all morning.
Late for an appointment and called to let them know I would be late and called fail. 11:00 am.
Leaving another appointment at 4:00pm and call failed. No service.
Went to ATT and Cynthia was knowledgeable, friendly, professional, and extremely helpful and experienced. She gets a 12 out of 10 rating for her service.”
“The gentleman behind the counter was very helpful and friendly. I was kidding with him about Was wearing such a big smile. He said that it just makes people happy. I enjoyed my visit to H2O very much. He fixed my son‘s phone in the exact amount of time that he promised he gave us a free screen protector and I have every assurance that if I ever have any cell phone needs, this will be my guy. Five stars.”
“My husband and I stopped in with his new phone to have the info and number transferred. Shelby helped us immediately and made the whole process really easy. She was friendly, funny and great at her job. Thank you for all your help Shelby!”
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“Ahmet repaired my daughter's severely cracked ipad screen while I shopped. He really impressed me by also repairing my son's iPad that was deemed unfixable by another store. I am elated with the outcome! I highly recommend his service. He is knowledgeable and professional!”