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“I had an excellent experience at Russell Wireless. The sales rep who helped me was outstanding. He assisted me right away with switching phone carriers, made the entire process quick and stress-free, and was incredibly patient from start to finish.
He took the time to explain everything, answered all of my questions, and walked me through each step to make sure everything was set up correctly. It’s rare to receive this level of customer service, and I truly appreciated his professionalism and kindness.
If you’re looking for knowledgeable, friendly service, I highly recommend Russell Wireless!”
“Mansur did an excellent job helping me troubleshoot an issue i had with the iPhone! I would definitely recommend anyone to go to him for a quick fix, check or if you need any accessories for your gadgets!”
“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“Ahmet repaired my daughter's severely cracked ipad screen while I shopped. He really impressed me by also repairing my son's iPad that was deemed unfixable by another store. I am elated with the outcome! I highly recommend his service. He is knowledgeable and professional!”
“Calls were failing all morning.
Late for an appointment and called to let them know I would be late and called fail. 11:00 am.
Leaving another appointment at 4:00pm and call failed. No service.
Went to ATT and Cynthia was knowledgeable, friendly, professional, and extremely helpful and experienced. She gets a 12 out of 10 rating for her service.”
“Samier was astounding at helping me. I switched from Verizon and I am now saving over $50 a month and the service has been better. Highly recommend coming to this store.”
“I want to take a moment to recognize Trey for the outstanding service he provided. From the moment I walked in, he showed professionalism, confidence, and genuine care. He didn’t just help me—he made sure every single detail was handled perfectly.
Trey went above and beyond anything I expected. He was patient, knowledgeable, and took the time to explain everything clearly without rushing me. It’s rare to meet someone who takes that much pride in their work and truly puts the customer first.
Because of Trey, my experience with Verizon was not just good—it was exceptional. He represents exactly what great customer service should look like. Verizon is lucky to have someone like him on the team, and I strongly believe he deserves recognition for his effort and dedication”
“I had an excellent experience at this Verizon store. Alix Olson was the salesperson that I worked with and he was extremely helpful, knowledgeable, calming because I was a nervous wreck thinking I lost everything on my phone. He knew exactly what to do in such a professional manner. The other associates I've worked with in the past were also wonderful. I highly recommend this Verizon store.”
“Finally decided to commit to upgrading my OLD phone . I had my fingers crossed that I would get a patient/ knowledgeable person . And I did !
Asher claimed to be new but she was great !
I would send anyone to her at whatever location she was working!!!! 10/10”
“My husband and I stopped in with his new phone to have the info and number transferred. Shelby helped us immediately and made the whole process really easy. She was friendly, funny and great at her job. Thank you for all your help Shelby!”
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“The staff at the store is extremely helpful not pushy for their sales and they spend a lot of time with the customers. Great experience. Great staff great service. Highly recommend”