“I’m a contractor and any time I need something related to faucets and sink this is the only place where I go . Yes you can go to home depot but if you want better looking and better quality product this is the place to go to .”
“I was at a complete loss in finding a small replacement button for one of our clients bathroom faucets. I spent a few hours doing my own research looking for this particular part. I called Water Mill Building Supply and told the very kind girl who answered the phone (wish I jotted down her name, sorry) my dilemma, she quickly transferred me to Ben Carrick who was so informative. I didn't even know what brand the faucet was until I sent Ben the pictures our client sent us. Within 5 minutes after sending the email I received his email with the name of the faucet and information for 2 seperate places I can call to purchase them. He also sent me the parts list as well. Ben saved me hours of searching for this small little part. I will be forever grateful. Customer service is not like it use to be, and you really have to give praise for someone who takes their job seriously and actually cares about the consumer. Thank you again Ben!!!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.