Auto Repair in Waterford, NY

“TERRIFIC. MACK auto, what a business. I was a customer of the location for years and was nervous to see who would be running the shop and how. Fears were dispelled with my first visit. If it needs to be done John does it, if it doesn't he won't. Thorough, efficient and accomodating. He also happens to be Community Conscious. Thank you for your gracious and generous support of the Fordians Players drama club”

“My Muffler on my car had broken at the tail end of one of the Catalytic Converters, It completely broke and was rusted and hanging off the car, The noise was driving me insane, I didn't have alot of money and where was I going to take it last minute and get it in. It is so hard these days to get Great Customer Service, let alone "OK" customer service and that is such a big thing today, because people want and need that, they need to know that the vendor/owner of a business can be trusted to do a good job and not lie, steal or cheat you. The gentlemen took my car in the same day, repaired the muffler at the break, but also clamped everything down solid to the car, so there was no fear of the muffler coming off down the road, he also took the time to weld another location that had a hole, he went out of his way to do a great job, (I only asked him to fix the break) and I felt I was charged accordingly, not taken advantage of because I'm a female, I felt comfortable and safe, and he was very nice. I definitely would recommend taking your auto needs to this facility. I definitely will be using him again. Thank you Sherri 2006 Subaru”

“I am not one to leave reviews, but I had to share what a great experience I had with Ken and his shop! I went off the road in late december during a snow storm and damaged my front end and second row door on driver's side. Insurance company low-balled me with their estimate assuming only cosmetic damage and did not include several damages in their reports (shocker I know).
Ken brought my car into the shop, thoroughly inspected it, discovered damages under the hood as well. He sent back multiple supplement reports and made sure the insurance company included all damages previously missed. His response time was very quick, and communication to both myself and the insurance company was great. Turn around time with paperwork was very quick, parts came in very quickly, and he had me in and out of the shop within days. The final work is immaculate! The paint is seamless and the car looks brand new!!

10/10 would recommend Ken's shop to anyone in need of autobody work. Can't thank him enough!!”

“Staff is always knowledgeable and friendly. Everyone from drivers to office staff are more than accommodating and willing to answer any questions. Always happy with their prices and service”

“I had 4 tires replaced plus an alignment and was done in less than an hour. I thought the price to be very good and the service was excellent. The people here were very friendly and helpful.”