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“Currently completing an expansion of my daughter’s business, Shipology to the Stone Management facility in Watervliet,NY. They have treated her like family. That makes Dad feel really good.”
“I had an excellent experience at the DHL location in Latham, NY thanks to Kevin M. Cehowski. He was professional, patient, knowledgeable, and went above and beyond to make sure my international document shipment was handled correctly. Shipping important documents overseas can be stressful, but Kevin made the entire process smooth and reassuring. Outstanding customer service and a great representative for DHL.”
“They have great customer service you can go there to drop off packages pick up packages copy facts buy mailing items you can even go on logistic QR code sometimes you don't even need to package your item you can just take it to them like it is with the QR code and they'll handle everything for you very courteous is usually not a very long line”
“My driver Dale is absolutely phenomenal!! He is so personable, has great communication skills, gives me super accurate delivery estimate times and is just an overall nice guy. It is a pleasure having him at my business.”
“I experienced charging issues and brought in my laptop for Tech help at Staples in Latham. I called prior and the same service rep, Andrew, helped me. He resolved the issue quickly. Andrew was polite, calm, and helpful. Really appreciate his help and Staples for offering this service!”
“Best customer service. This business has everything a UPS store has except the long waits. Everything from international shipping to scanning, faxing, copies and notary services. Can’t believe I never knew it was here in Albany. Safe, clean location.”
“We use Sentron for almost all of our mailings. They are great to work with, do quality work, and are always upfront and realistic about timing and costs - which always exceed my expectations. Even when I have to beg for a rush job - they do their best to accommodate. They know our business and seem to understand and be flexible about working with us and the craziness of the non-profit world and I trust them with our direct mailings, event mailings, and everything in between.”
“I had a mixup while trying to pick up a very important package. Biruk, I hope i'm spelling that right, went above and beyond and resolved the situation and saved the day. Thank you very much, Biruk!”
“We had a shipment coming in earlier than anticipated to our residence while we were away. Thanks to the great communication and management at this terminal along with an awesome driver, our delivery was there in excellent condition when we got home.Thanks to all.KevinRetired Freight Driver/Dock”
“I’ve used Silver Griffen a couple times now both for very important packages - one my bridesmaid’s gift boxes and then later my wedding ring to get fixed. Every experience has been amazing! They’ve been incredibly helpful and kind with my difficult requests.”
“I have had the most frustrating experience with FedEx this week. BUT I would just like to say Bridget who was working tonight was probably the most kind and helpful person ever. She was understanding, helpful and empathetic. As someone who is in customer service management I truly appreciated having someone that new how to deal with a situation with a frustrated customer. I drove over a hour to pick up and my package and wasn't there. She exhausted every option to help she was kind she even made sure to take a personal interest in resolving the issue and I showed up right before closing. She truly goes above and beyond. And I called 1800FedExgo after leaving.....that was ridiculous and pathetic the people on the phone literally put words in my mouth didn't listen to anything I said and made me want to throw my phone out the window. So yes to Bridget but FedEx do better.”
“My recent experience at Staples deserves five stars. Kelly, the print and marketing associate went above and beyond for me. They are truly lucky to have such a hard-working and compassionate employee. I was in a state and frantic to get back taxes filed and even the simplest tasks were confusing me. Kelly took the time to calm me down and simplify the printing process. I will never forget her kindness.”
“I have to ship large boxes for work multiple times a year and have always had a great experience here. The reviews are really surprising to me because I've never found the two guys working here to be rude. They're certainly busy, but they do a good job and always provide a great thoughtful service. They're also pretty quick, usually never a line.”
“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“Alex is always amazing—welcoming, friendly, and smiling every time you walk into the store. From the moment you enter, the atmosphere feels inviting, which is something you don’t always find these days. Customer service can be lacking in many places, so it’s truly refreshing to see Alex and the rest of the team at this UPS location consistently go above and beyond. They are always approachable, helpful, and professional. Thank you, Alex, and thank you to the entire team for your continued service to the community.”
“Carlos was an absolute delight. You really don’t come across great customer service anymore these days, especially In places like the post Office, where people are just trying to get through their day. What a pleasure it was to walk in here on a Thursday afternoon, and be greeted by such a pleasant smile and helpful demeanor. Carlos is the epitome of a someone that can truly change someone’s day around just by being kind and helpful. Someone that goes above and beyond, just because. Truly one-of-a-kind and I hope to see Carlos again soon. Thank you Carlos for being one of those people that restores my faith in humanity!”
“Five-star service! Shaker Logistics is a reliable, high-integrity partner that truly understands the industry. Nor’East Xpress highly recommends them for their excellent communication and professional approach to logistics. We look forward to many more successful miles together!”
8:30AM - 2PM
279 Troy Rd #9, Rensselaer
Shipping Centers
“After going to Staples and having a little girl stare at me and tell me there's no way she can do what I asked I went to the UPS store in East greenbush and the girl there had me in and out in two minutes. UPS store has qualified people able to do their job. Five stars. And a huge thank you.”
“I needed Ink for my HPENVY Printer, and was taken care of very quickly by 1 of UR clerks, and then a Manager type accepted the flyer for the upcoming Chicken BBQ On April 11, and I was checked our very nicely Ken”
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
9AM - 12:30PM
392 Feura Bush Rd Ste 700, Glenmont
Shipping Centers
“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”
“My favorite local post office. Usually not too busy, I go here a lot. I like it better than downtown because there is a parking lot and (usually) shorter lines. The staff is friendly and helpful. The location is small but it's very convenient for anyone in the Lansingburgh area.”
9:30 - 11:30AM
807 NY-40, Melrose
Shipping Centers
“My husband ended up in the hospital & I'm on oxygen 24 x 7 and our delivery person is delivering my mail right to the front door. Kindest person I have met in such a long time.”
“This was my first time in, as I usually use ups ground shipping. I will be back for sure! Lea was very helpful and had excellent customer service. Thank you for making it a seemless process for me.”
8:30AM - 2PM
685 Watervliet Shaker Rd, Latham
Shipping Centers
“A working staff member gave such clear and detailed instructions on how to package the parcel,from labeling the box with necessary information to taping it securely. After preparing it, they double checked all the details and quickly sealed it, making it ready to send. I was truly amazed by how efficiently the whole process was completed.
Also, I really liked their collection of gift cards and greeting cards.”
“Today we visited this USPS location to renew passports. My son, who is autistic, was very talkative and had difficulty staying quiet. The gentleman who processed our application recognized his needs and was incredibly patient, kind, and helpful throughout the process.
In addition, a lady whose name starts with C thoughtfully gave my son a coloring book, which meant a lot to us. Thanks to their understanding and kindness, we left feeling very happy and satisfied with the service.”
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“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”