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“We had a wonderful experience at this post office today, Eileen was very friendly and knowledgeable and a joy to work with. While there, we witnessed a not so nice customer, Lisa at the counter handled this person calmly and professionally and remained kind and collected.
Overall a great visit to the post office!”
“The regular staff does a nice job. They are friendly and responsive. I get in and out, though sometimes there is a line but that might be due to people wanting to frequent the location. Where the P.O Boxes are located, just as you enter the building, is small but relatively clean and organized. This is the only post office use.”
“Generally really happy with the service here. However recently they have been locking doors during day saying carrier issue be back in 15 mins. Only to see 4 employees behind counter not doing anything.”
“The man who works behind the counter went above and beyond for me. He not only helped guide me through my passport renewal application, but also took extra time to take my photo for both my US passport and a Canadian citizenship application; each require different size guidelines. He was patient and professional. I’ll be back.”
“Myesha (gorgeous ethnic name that I likely mispelled despite being ethnic myself) was a great help for our USPS needs. Quick in and out despite being such an intricate process.”
“Always a pleasure dealing with Penfield USPS. Self service is usually functioning well and open 24/7. Staff members are willing to help and Joe was excellent in assisting me with a missing package. He found the item, was able to give me information on its delivery status and updated me throughout the process. Kudos to you guys 5/5!”
“The men and women that work here are fantastic!!! They are very knowledgeable, friendly and helpful with everything mail. I would go out of my way to go to this office... 5 stars for sure!!!!”
“I scheduled a passport photo appointment ahead of time, and the man (Will) helping me was very friendly and thorough! Will was managing my passport photo and questions, as well as efficiently taking care of the other customers. Thank you Will!”
“My package containing my ID has been delayed for a week, which has caused me immense stress as i will be traveling soon. The 800 number was absolutely useless, and the service request I created 3 days ago was responded to. Therefore, i went to the local PO for some help. Francis was so caring and kind, she helped me messaged the supervisor and the distribution facility and even gave me a number to call the center. She is very helpful, and I am so grateful for that. I hope i get my id soon.”
“Honestly of all local post offices in my area this one is tops. From someone who sells a lot online, seems like literally within an hour or so after I drop a package off in their package drop its scanned and on their way. Makes my customers happy to see its been shipped quickly and I look like a hero.”
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“The post office at this location is very neat and clean and has a very good selection of needed mailing essentials. The office is in very close proximity to my residence and has excellent access into it from the main roads that intersect at the location.”