This Verizon store on Holt Rd receives positive reviews for its helpful and patient employees, who are commended for their service despite customers often arriving frustrated due to issues with online orders, phone support, or billing. Staff members are noted for quickly finding lost orders, explaining promotions, and assisting with insurance claims and device purchases. Customers describe long and annoying processes with customer service over the phone, including billing problems, financing errors, and incorrect information. However, the in-store experience is consistently rated highly, with employees working through complicated situations, following up diligently, and providing great help with new phones and accessories. The store itself earns five-star ratings for its staff's efforts to resolve problems that originated elsewhere.
What's the point of going to these stores anymore? They just tell you to call customer service and send you on your way. I've had a few good interactions there, but lately I can not say the same.
May 2022
We came in to report our phone as lost or stolen. We met with Scott and he was able to discuss the new promotions on an iphone 12. We are getting a really good deal because he offered this to us. Thank you so much Scott.
May 2022
I lost my phone and had to go to Verizon to report it. We saw Scott and he told us of a nice promotion that I can get a new iPhone 12. You are such a big help and we really appreciate. Thank you Scott
