Cell Phone Stores in Webster, NY

“This experience was worth the stop. CJ came outside to my car and helped me out. He knew I wanted him to come out and he resolved my problem. This store is fantastic and all of the reps in here are very nice. This store is worth coming to. Great experience!”

“I had amazing customer service from Briasia a few weeks ago when switching from Spectrum to T-Mobile. There were several problems (no fault of hers), and she was calm, cool, and the utmost professional start to finish. A few other employees and her manager also lent a hand a different times, and they were all knowledgeable and worked well together. The whole store had a good atmosphere. At a time when customer service is hard, if not impossible, to come by, I was very impressed! It took several hours from start to finish, but Briasia made sure the job was done completely and correctly. I can't remember the last time I had that kind of customer service. Thank you, and keep up the great work!”

“Thanks, Brandon, for addressing my problem quickly and expertly. It was a pleasure to be able to stop without an appointment after the end of my work day and find someone (you) who knew the "ins and outs" to get things set up best for me.”

“Went in to the store today to get the home internet and Emilie was amazing! I was only there for 10 maybe 15 minutes. Very great store and employee! So far reccomend their internet 100%!”

“Like everything else, including us, humans, (LOL) there's a life span, and then things wear out, fade, and then expire. Including garbage cans :). And it's safe to say mine had seen better days. Always cleaned and sanitized, bleached, but it was beat. Being close to Walmart, but not always pleased, I still gave it a chance. I went there in pursuit of a new kitchen garbage can and the selection was slim, not many in stock, and not much info as to when new stock was coming in. So I ventured to Target as I've done before. I walked into a very clean, spic & span store, was politely greeted by 2 young stock/inventory men. I asked for directions as to where I could find garbage cans and they immediately directed me. When I got to the isle I had a question about the can top and then locations of bags, and again, prompt help, service! The garbage can is an 11.4 gallons priced at $12.00 dollars, and I also purchased a 110 13 gallon bags at $8.99, grand total, $22.67. And the cash out line was expeditious. I'm pleased! And when I left, I mentioned to the cash out clerk how clean the store was, and helpful the sales people were. I said this is much different than Walmart. He looked at me and said, "we try sir". Target is a well run store, 5 stars!”

“I had the pleasure of working with Michael Gutierrez at Spectrum in Webster today, and I could not have been more impressed with the level of service he provided. Not only was he incredibly knowledgeable about the latest plans and options available, but he took a look at all my families plans and made cost saving recommendations. Thanks to his expertise and fortitude, I am now saving $1200 per year and receiving the same excellent service. He saved my elderly mother $70 per month by moving her from another plan to Spectrum. I highly recommend stopping in to see Michael. You can make an appointment online and service is prompt. Thank you, Michael, for your outstanding assistance!”

“After a very annoying 4.5 hours dealing with customer service and billing via telephone this morning, and being given the run around over an online order I placed that nobody was able to find or give me any info on, I walked into this store incredibly frustrated.It took the guys two seconds to find the order and let me know what was going on and attempt to help me. While I did not end up with the device I wanted to purchase, and am a little frustrated that the online rep gave me some bad information, the employees at the Holt Rd store were great!Edited: I have since found out that the financing issues were due to someone I spoke to on the phone voiding a payment but not my order, so my account appeared to be over my financing limit. However, with the order canceled, I should have been back UNDER my financing limit and able to make the purchase. So just a fail all the way around. I still rate the store 5 stars because they couldn't possibly know the entire rigamarole that was done to my account before I got to them.”