Best Buy is a store known for its wide selection of electronics and the opportunity to test products hands-on. Customers appreciate helpful and knowledgeable staff, with some employees providing excellent service and making visits enjoyable. The store offers various deals, especially in the open box section, but prices can be higher compared to online shopping or other retailers like Target and Walmart. Over the years, the selection has decreased, and some customers are disappointed by the limited variety and higher prices. The store has a reputation for expensive electronics and a lack of customer service, with reports of missing or damaged display items and staff not engaging with customers. While the store is a good place to browse and try electronics, some find it less satisfying due to limited assistance and availability of certain items.
Worker was very helpful explaining tv and soundbar tech. He was actively trying to help with my situation - not selling tech for the sake of getting a sale
July 2026
Jacob M in sales is so helpful and patient even when we had no idea what we wanted to get.
July 2026
The employee Chris gave us amazing customer service and help buying an iPad today. He was very knowledgeable and gave us one of the smoothest transactions I’ve had at Best Buy. Please hire more people like him.
