Sonesta White Plains Downtown is a mostly comfortable and clean hotel that offers a quiet stay with friendly staff. The rooms are new, spacious, and pet-friendly, with amenities like valet parking, bellhop services, and a Starbucks coffee area. Guests appreciate the helpfulness of staff members, especially those at the front desk, who go above and beyond to assist. The hotel features a bar and restaurant with excellent food, and the gym, when available, is considered the best part of the stay. Nearby attractions include Dick’s Sporting Goods and the mall, making it convenient for those with a car, as parking is free. However, some guests noted ongoing renovation work that caused odors and noise, and the absence of a real gym during their visit. Public transportation options are limited, with the train station being far away, which could be inconvenient for travelers heading to New York. Additionally, some guests were disturbed by a constant high-pitched noise. Overall, the hotel is highly recommended for its comfort, friendly staff, and amenities, though travelers should be aware of ongoing renovations.
Mildrey was the absolute best at the restaurant!! Such a fun and attentive server. Will definitely be coming back!
February 2026
Ana is AMAZING she is so friendly and always greets customers with a smile in the morning at the coffee shop. She makes coming here a great experience !
February 2026
Andrew was so accommodating, I am gluten free and my company was throwing an awards ceremony- bur Andrew made sure that I received the right meal. He also checked in multiple times to make sure everything came out the right way. 10/10 service :)
