“I've dealt with Patrick on 2 occasions and both times he has been prompt, attention to details have been excellent and just overall a pleasure to work with. Both times I've sent him rush jobs and he has never hesitated to take on them and deliver them in a timely manner. I will definitely be working with him and his team again.”
“The staff are ALWAYS very helpful & professional & same staff, maybe senior staff, but regular for years! Not a fast turnover at all? Which suggests to me doing something right & always kind in greetings & pleasantries! Very much appreciated in these stressful times!”
“I had an absolutely amazing experience here, all thanks to Derek. My parents and I came in because we weren’t entirely sure how to return an Amazon package through UPS, and Derek went above and beyond in helping us. He was incredibly patient, calm, knowledgeable, and genuinely kind throughout the entire process. He took the time to explain everything clearly and made what could have been a confusing situation feel completely stress-free.
Outstanding customer service like this is rare, and it truly stood out. UPS is incredibly fortunate to have someone like Derek on their team. Without a doubt, this was the best customer service experience I’ve had at this store.”
“I recently had a complicated return shipment of a 90lb scooter. Julianne, Nakeya and I apologize for missing other names went above and beyond to help me with this difficult return. They did not look at me as the guy with the giant burden walking in they looked at me as someone who needed a lot of help and provided it beyond all expectations. I will forever take the ride to their shop to ship because of the service I was provided. Highly recommend without reservation.”
“I called Kenny on the phone, he put me completely at ease. We met the next morning. I explained how & why I wanted my sister's manuscript printed into a simple book form since her passing in Oct. My intent was to pass it on to close family & friends. Her experience in 2005 being run over by a company pick up truck changed her life for the next 20 yrs as she faced a court case, continuing to enjoy life, her determination to maintain her health even though she could sense it deteriorating. I wanted to incorporate relevant photos. Kenny was so solicitous and sympathetic, he had tears in his eyes and his ongoing texting was more than appreciated. To him, every customer is someone to care about.
Maureen C., Patricia's sister”