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“I received excellent customer service from the moment I walked in the door. The used vehicle that I purchased was in excellent condition, and the buying process was easy and painless. Rob Monaco was knowledgeable, patient, and thorough. Kire, the finance manager, was straight to the point and kind with the decisions I made. I definitely would purchase again. Basil Dealership made the drive to Buffalo worth it. -A Happy Rochester Customer!-”
“I've always dreamed of a Mercedes, and finally decided to buy one. I want to say a huge thank you to Val Kazhdan. He's a wonderful person. Responsive. He listens to and understands his clients. Thank you so much for his work. Thanks to him, I now have the best car.”
“Great communication. Got daily updates. Car was completed faster than expected and returned cleaner than when I brought it in. Would come back for any future repairs.”
“Theresa in the service department is an amazing employee today me and her partnered on a shared claim for a mutual customer ane was so customer centric thank you theresa for all your hard work you are simply amazing!!!!”
7:30AM - 6PM
8129 Main St, Williamsville
Auto Parts
“I am happy with the service I received recently at West Herr Toyota. I still have a potential problem with my remote release lever/cable operated by a manual release inside the driver's side door sill. It wasn't releasing, leaving me with a unlatched trunk lid. I don't remember if I had the same experience with the remote release for the trunk on my key mounted release button. I was quoted a replacement price for a new cable assembly installed. A $500.00 charge for a cable replacement seemed expensive and not budget friendly. I had hoped for more moderate pricing.
I hope it'll sort itself out and I'll use the key mounted remote consistently going forward.
Thanks!”
7:30AM - 4:30PM
5252 Main St, Williamsville
Auto Parts
“After my car accident, I had my car towed to Amherst Collision. Mark provided exceptional service and attention to my vehicle. I was overwhelmed, and Mark took his time to walk me through the steps of the process. I cannot imagine a better service experience than what was provided for me at Amherst Collision.”
“The staff was extremely helpful and efficient. I brought my car in to have the side view mirror replaced and it was done quickly and easily. Overall it was a really great experience. I would definitely go again.”
“This man must be a celebrity with the company I seen pass reviews I was sent here from Canada from a friend and ask for John he happen to be at the store when I got there and it was everything I expected and more I was overheating had to make the sabers game came there he assisted me with my antifreeze and motor oil cap also was taking care of 3 people at once with a timely respectful manner I just got back across the border and just wanted to leave a review to let this company know how great this guy did me if it wasn't for him I'd be stuck in Buffalo NY he even assisted me putting my headlight in perfect instructions better than YouTube this guy knows his stuff thank you so much John I also filled the survey out on the bottom of the receipt you told me about. Thank you see you soon when I'm back in the states whether it's to purchase something or just say hi . Keep being the person you are you'll make it for brother. Teach customer service to people that don't have it because you got the gift of gab. Thank you again big buy see you soon.”
“Ready for me a few minutes ahead of my schedule appointment. Oil change in 30 minutes. Joey and Jacob were both friendly and thorough. Great price! Will definitely go back.”
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“When you want to purchase a car, you need to see Michael at this car dealership. He was very knowledgeable and helpful. The staff were also friendly and professional.”