“Ordered my husband some books that had got returned due to nudity and also what the jail considered gang related. The mail room at the jail gave me a hard time. First I called Special Needs and they sent my husband proof of delivery to go along with his grievance and that is when we found out it was returned, i called a couple weeks later and the representative Darin who handles the online orders was great. He was able to find the order and credit my account so I can order immediately. Thank you for assisting me.”
“I thought Yonkers was lost cause because I felt that it did not have much... Then I found B & N! I was elated and bought a few items! The only thing is that I am looking for a particular book, but I saw that they have it online... And I became a member...I LOVE BOOKS!”