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“I don't understand all the negative reviews. I just came from UPS & the fellow who helped me could not have been nicer or more helpful. Around me I could hear REPEAT customers. You don't come back if the service is lousy. Much cheaper then using Staples.”
“I was in a huge rush - the team was incredibly helpful, responsive, kind. Could not have asked for a better experience. When I think about what I really want in a customer service experience, they hit every mark.”
“I recently had a very good experience with UPS and wanted to take a moment to share my thoughts. From the moment I dropped off my package to the time it was delivered, everything went smoothly and professionally.
The staff at the UPS Store were friendly, attentive, and efficient. They answered my questions clearly and helped make sure my package was properly labeled and secured. I appreciated how organized and clean the location was—it made the process feel stress-free.
The tracking system was also very reliable. I received regular updates via email and text, and it gave me peace of mind to know exactly where my package was at each stage. The estimated delivery window was accurate, and the package even arrived a little earlier than expected.
Most importantly, the package arrived in perfect condition, with no damage whatsoever. That showed me that UPS takes care during handling and transport.
Overall, I’m really pleased with the service I received. It was a great combination of speed, care, and professionalism. I’ll definitely be using UPS again in the future, and I feel confident recommending their services to others.”
“I've been to a lot of ups stores and this one by far has left me with the best experience! It's a shame its not local to me. Thank you for the help Sam!”
“I received a very friendly and helpful customer service at the store. Great service at the store!
My only regret is that FedEx has scheduled to deliver my package later than I expected. That would make my whole purpose for paying over $200 to ship my very time sensitive package all worthless. I pray that the delivery date changes to at least 2 days earlier. That would mean the world to me.
I have returned to give FedEx a thumbs up ? for an excellent delivery service. Since my last post, FedEx delivered my very time sensitive package two days earlier than previously scheduled. That made all the difference for me.
THANK YOU FEDEX!!!
I will forever relie on your service!”
“Moving was so smooth! Joel, Jennifer and Alberto make moving experience so easy and fast! And more importantly great attitude and hard workers! Couldn’t be happier with my experience!!!”
“The BEST UPS store. Always super friendly and so so helpful. Sometimes I barly make it in the door and the next thing I know. Im already headedput. Receipt in hand!!!”
“Can’t tell you how many times I’ve been here since I moved to the neighborhood. Yes, sometimes there’s a line but the workers are SO helpful and kind, considering the stuff they probably have to put up with every day! :)”
“The picked up and packed a Clarke auctions item for me. They were not the cheapest of everyone I reached out to, but they did a great job. I would use them again.”
“Moved from PO Box and couldn’t be happier. The customer service is FAR above and beyond. They even made a delivery to a restricted international address that USPS couldn’t.”
“I just came here to print a few things and the staff Juan was incredibly nice and helpful!!! Such a great service. I had 0 difficulties and he would come every minute to check in if everything is okay or if I needed help. Definitely coming back here!”
“The store on 4867 Broadway has the best worker I have ever experienced at any store. The employee Genesis Flores went so far and above to help me with my problem. I recommend everyone going to her for any problems. I m not that computer savvy and she took the time to help.”
“The representative Daniel at the counter handled the customers with distinguished and above and beyond performance he deserves a raise. And he sounds like a true leader”
“I had a fantastic experience working with Peter. He was professional, responsive, and went above and beyond to make sure everything was done right. It’s rare to find someone so reliable and easy to work with these days. I wouldn’t hesitate to recommend him and will definitely reach out again in the future. Thank you, Peter!”
“I've been receiving packages at this location for a few years now. Never had a problem. Joshua and the team provide excellent and efficient service. Highly recommended!”
“I was an employee here back when this UPS Store first opened at the Baybridge shopping center. I’m shocked to see how much the business has grown ever since I left/resigned. I wish the current employees the best in keeping it running!”
“I have been to many different UPS stores. This one in Englewood Cliffs NJ was a bit different. Really friendly, efficient and focus was on making the customer feel happy! I needed a photo (2x1 1/2inches) which is slightly different than a passport photo (2x2inches). Jin, the owner made sure he made that size photo happen. He also is a notary and placed the notary stamp where it would not interfere with the application I needed to fill out. That extra care will make this UPS stores MY new UPS store!”
“Only UPS I trust with dropping off my packages for my business. I’ve been a customer for 4+ years and the staff is always helpful and friendly. If you have a problem when you come here it’s you because they make everything extremely easy for you and even have a kiosk where you can scan your drop offs if you don’t want to wait in line. If it’s not busy they even help you to your car with your boxes.”
“Went to Westwood UPS to get fingerprints scanned for specialty license. After a few attempts on the fingerprint scanner Adrian took the initiative and called the agency that helps with the processing. The situation with the fingerprinting was resolved. If not for Adrian would still be there. Prior to Westwood went to Ridgefield UPS and wasted one hour attempt the scan and no one could help me.”
“This store has amazing customer service! We needed to ship the contents of my daughter’s 1-bedroom apartment cross country and Bryan was helpful on the phone before I arrived —suggesting the best times to come and to ask for him when I got there. He really put me at ease. He was so very helpful when I arrived, and took great care in the processing of 27 boxes. He also brought me a chair and I plugged in my phone when it died. I highly recommend this location for shipping…Bryan and his team were so professional and kind. Side note: I learned the hard way that it doesn’t make sense to use the UPS at the Staples Store for a serious shipping project.”
“This review serves as a commendation for Glen of the UPS Store located at 333 Mamaroneck Ave in White Plains NY. I have visited all the UPS stores in lower Westchester county and the Bronx. Although I have never had a bad experience at any location, Glen is by far the most outstanding associate I have encountered.
He was super helpful and even assisted me tapping up my box. He was patient, courteous and professional. He took care of what I needed right away. Usually retuning an item is a semi dreadful experience. But Glen was awesome. And I noticed that he served every customer efficiently, promptly and with the same courteous demeanor and smile.
I must reiterate that he is definitely a valuable member of your organization. His hard work and service should not go unnoticed.”
“These folks are nice. I've had issues where I missed the FedEx deadline at work so I would go here to have it shipped without issue. I also had my passport renewed here as well last year.”
“Love this place . Great friendly customer service, everyone in the store is super helpful. i've used services such as printing for my wedding Decoration and sending money. very reliable and responsible place!”
“Had several packages for the holidays and Randol was just fantastic. It was later in the day, and he was still friendly and helpful, and I appreciate that! Quick and easy service.”
“Efficient, Friendly, and Reliable.
I’ve had consistently great experiences at The UPS Store in Edgewater. Whether I’m dropping off packages, printing documents, or getting something notarized, the staff are always courteous, professional, and quick to help. The store is clean, well-organized, and conveniently located — right between Trader Joe’s and Whole Foods, which makes errands a breeze.
What really stands out is the team’s attention to detail and willingness to go the extra mile. On one visit, I was able to print, notarize, and overnight important documents all in one stop—such a time-saver! It’s clear they take pride in their work and genuinely care about customer service.”
“I've used this UPS store for three yrs by now. I feel always welcomed at this place and staffs are kind. Mostly, I don't need to wait on line like other places.”
“All these people complaining maybe the ones who don’t pay their bills. Never had problem here. Yes they can get busy and things maybe slightly delayed but not terribly. Yes everyone double parks at every business on Gramatan Avenue not in owners control. If you are using this as a business address then pay your business bills. Once again folks not supporting black business.”
“Great neighborhood copy and shipping option.. They also offer very inexpensive notary services. Keep in mind that the notary services are only offered Minday to Thursday and not on the weekend. Overall a friendly and efficient addition to the Upper West Side.”
“It is always a pleasant experience at this UPS store. The staff is always helpful, pleasant and efficient. I have nothing but positive experiences here. A great place for any shipping needs.”
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“I purchase alot of products online and returning my items are always easy because of this UPS store. This store is very reliable, efficient and the best one in town. Like seriously I am not joking. Even in the busy seasons they stand on business. I have been to many UPS and they can't compare to you guys. Customer service is 10/10. Awesome job to the team. Keep up the good work!”