Victra is a Verizon Authorized Retailer in Yonkers, NY, striving to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Reviews describe the staff as super attentive, genuinely focused on helping, knowledgeable, dedicated, friendly, patient, and top notch. Customers report fantastic, smooth, and stress-free experiences where consultants answer all questions and provide great recommendations. Staff are noted for being very patient when exploring options and selecting what best fits customer needs without pushing unnecessary items. Specific services appreciated include helping with phone upgrades, initiating data transfers, applying screen protectors, and explaining how to operate new devices. Some note that accessory prices can feel a little higher than expected. Overall, customers report getting a great deal, express thankfulness for the service, and state they will make this location their go-to Verizon outlet.
Amazing customer service! I’ll visit this store again. The gentleman was taking care of multiple customers at once. Very impressive.
July 2026
Overall, both reps were great and easy to work with. I was able to switch over carriers with no trouble and ALL of my questions were answered with transparency
July 2026
Kareem was excellent patient took time to explain everything and knew he’s product and help me select exactly what I needed extremely happy with my experience
