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“Called and made appt for 8:30. When I arrived Joe verified my request and setup my 2007 Ranger for oil change, tire rotation, state inspection, and AC check and repair. Mid afternoon Joe called and said AC needed recharge. This was done and dye added to find any leak at a future appt. The battery also needed replacement. The work was completed and their most excellent driver came and drove me back to get my truck. CHS Apex has done a lot of repair on my aging truck and it is still running great. I recommend them.”
“Jeff and his team were super friendly, helpful, and knowledgeable. They had much better insight than many of the mechanics I have seen and gone to. Their diagnosis was thorough and reasonable. Would 100% go to them again. Thanks guys!”
“Great experience here. My husband took his car to Carrolls last month & insisted that we bring my car in when my AC went out. I found that they were honest, fast, and priced fairly. They consistently kept us updated throughout the process & I was never left questioning what was going on with my vehicle. I appreciated that they remembered who I was when I walked in & wished me well before we left when picking up the car. We will definitely continue using Carrolls and will recommend that others do, too!”
“I came in for a free flat tire repair on my 2021 Mercedes-Benz GLE53 AMG Coupe and left with a $200+ bill because of careless workmanship. The technician failed to properly secure my OEM wheel center cap after reinstalling the wheel, and it fell off before I even made it home. On top of that, the service sheet called for 39PSI pressure, yet my vehicle was returned with 49 PSI, forcing me to turn around and come back. These are basic details that should never be missed.
The employees were friendly, but attitude alone isn’t enough. People trust you with expensive vehicles and expect the work to be done correctly. A “free” repair isn’t free when a lack of attention to detail ends up costing the customer hundreds of dollars. I didn’t even bother calling because no one was going to recover my lost center cap or reimburse me for the replacement.
This experience completely destroyed my confidence in this location. If you bring your vehicle here, inspect everything before you drive away—wheel caps, tire pressures, lug bolts, everything. I made the mistake of trusting the workmanship.
Update: Store manager Jeff was kind enough to help me resolve the issue by filing claim for the loss and getting me reimbursed. Thank You Jeff for your help.”
“Everyone was very helpful and I was satisfied with the tire service. My only suggestion would be to have a different process for walk-ins versus customers who have scheduled appointments. I understand wanting to help everyone who comes in, but having multiple walk-ins helped before checking in customers with appointments feels a bit amiss.”
“Ordered special all terrain tires and there was a delay in arrival from warehouse. The team kept me informed and still managed to get the vehicle done before close of business. Above and beyond communication and service. Someone give these guys a raise....”
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
Wheel And Rim Repairs
“From start to finish, everything was smooth, clearly explained, and expertly done. Every staff member was friendly, prompt in responding you questions, and dad willing to make the process easy.”