Wheel & Rim Repairs in Cary, NC

“Jeff and his team were super friendly, helpful, and knowledgeable. They had much better insight than many of the mechanics I have seen and gone to. Their diagnosis was thorough and reasonable. Would 100% go to them again. Thanks guys!”

“I came in for a free flat tire repair on my 2021 Mercedes-Benz GLE53 AMG Coupe and left with a $200+ bill because of careless workmanship. The technician failed to properly secure my OEM wheel center cap after reinstalling the wheel, and it fell off before I even made it home. On top of that, the service sheet called for 39PSI pressure, yet my vehicle was returned with 49 PSI, forcing me to turn around and come back. These are basic details that should never be missed.

The employees were friendly, but attitude alone isn’t enough. People trust you with expensive vehicles and expect the work to be done correctly. A “free” repair isn’t free when a lack of attention to detail ends up costing the customer hundreds of dollars. I didn’t even bother calling because no one was going to recover my lost center cap or reimburse me for the replacement.

This experience completely destroyed my confidence in this location. If you bring your vehicle here, inspect everything before you drive away—wheel caps, tire pressures, lug bolts, everything. I made the mistake of trusting the workmanship.

Update: Store manager Jeff was kind enough to help me resolve the issue by filing claim for the loss and getting me reimbursed. Thank You Jeff for your help.”

“Ordered special all terrain tires and there was a delay in arrival from warehouse. The team kept me informed and still managed to get the vehicle done before close of business. Above and beyond communication and service. Someone give these guys a raise....”