About Holiday Inn Asheville - Biltmore West, an IHG Hotel
The Holiday Inn Asheville - Biltmore West, an IHG Hotel, is a well-rated accommodation option in the Asheville area. The hotel is praised for its excellent customer service, with a friendly and attentive team of workers who are always responsive to guests' requests. The location is also considered very good, with nearby restaurants and a quiet atmosphere, all at an acceptable price point. The rooms at the hotel are generally described as nice and spacious, though some guests have noted issues with the beds and bathrooms. While the rooms lack microwaves, the hotel does offer one in the common area. Breakfast is not complimentary, but a buffet option is available for an additional charge. The hotel's amenities include a bar, restaurant, and gift shop, as well as a beautiful lobby with a retro-style atrium. Guests have highlighted the hotel's safety features, such as card-controlled access to the building and rooms, as well as its walkability, despite being located on a hill. During a particularly challenging time when the area was affected by Hurricane Helene, the hotel staff went above and beyond to ensure the comfort and safety of its guests. Employees like Jeremy, Fred, Jenna, and Cole were praised for their professionalism, kindness, and tireless efforts to provide food and support, even when they themselves were affected by the storm. This level of exceptional service has left a lasting impression on guests, who consider the Holiday Inn Asheville - Biltmore West their go-to choice when visiting the area.
